We do not offer phone support services. Using a software platform is a visual process. We frequently need to send you screenshots, links to resources, pictures, or interact with you electronically while using the system to find out what is happening on your device and provide you guidance. We also need to perform electronic identity verifications when accessing your account details. We simply can't do all those things over the phone. Online Chat is the way to go if you need real-time assistance, so we can follow along with you and walk you through any operation you're seeking to perform.
You may see details on our available contact options in this support article.