# Horizon Help Center

> Software guidance for HorizonWebRef.com

## English

### Registration Instructions

- [Registering for a new user account](https://helpcenter.horizonwebref.com/en/articles/6219214-registering-for-a-new-user-account.md): Use these instructions if you do not have an existing user account
- [Join a new organization or league](https://helpcenter.horizonwebref.com/en/articles/6219215-join-a-new-organization-or-league.md): Use these instructions if you already have a user account and want to join additional officiating organizations
- [What is the Organization Number?](https://helpcenter.horizonwebref.com/en/articles/6219575-what-is-the-organization-number.md): How to find your organization's group number

### Account Login

- [How to reset your username/password](https://helpcenter.horizonwebref.com/en/articles/6216303-how-to-reset-your-username-password.md): Recovering your user account when you can't login
- [How do I get my initial username & password?](https://helpcenter.horizonwebref.com/en/articles/6216296-how-do-i-get-my-initial-username-password.md): Obtaining your login credentials for the first time
- [How do I customize my username or password?](https://helpcenter.horizonwebref.com/en/articles/6219233-how-do-i-customize-my-username-or-password.md): Customizing your username or password
- [How to choose a safe password](https://helpcenter.horizonwebref.com/en/articles/6219247-how-to-choose-a-safe-password.md): Keep your user account protected
- [How to use Multi-Factor Authentication](https://helpcenter.horizonwebref.com/en/articles/6221368-how-to-use-multi-factor-authentication.md): Details about using the optional Authentication PIN system
- [What is my authentication pin?](https://helpcenter.horizonwebref.com/en/articles/6253415-what-is-my-authentication-pin.md): Using and finding your 6-digit authentication pin
- [How to access my username or password](https://helpcenter.horizonwebref.com/en/articles/6222900-how-to-access-my-username-or-password.md): Usernames and passwords are irreversibly encrypted
- [Failed login notification. What should I do?](https://helpcenter.horizonwebref.com/en/articles/6235480-failed-login-notification-what-should-i-do.md): Steps to take to protect your user account
- [How to activate my user account](https://helpcenter.horizonwebref.com/en/articles/6240835-how-to-activate-my-user-account.md): Activating and setting up your user account
- [I have been locked out, what do I do?](https://helpcenter.horizonwebref.com/en/articles/6313261-i-have-been-locked-out-what-do-i-do.md): Details about login security lock outs.
- [Why does the software think I'm a robot?](https://helpcenter.horizonwebref.com/en/articles/8202661-why-does-the-software-think-i-m-a-robot.md): How the system protects against automated attacks
- [How to leave an organization or delete your account](https://helpcenter.horizonwebref.com/en/articles/6231870-how-to-leave-an-organization-or-delete-your-account.md): How to delete or deactivate your user account

### Personal Profile

- [Personal Profile \(upgraded experience\)](https://helpcenter.horizonwebref.com/en/articles/15915029-personal-profile-upgraded-experience.md): Manage your HorizonWebRef account information, preferences, and security settings.
- [Setting your System Language Preference](https://helpcenter.horizonwebref.com/en/articles/6219203-setting-your-system-language-preference.md): How and where to set your Language Preference
- [How to Merge User Accounts](https://helpcenter.horizonwebref.com/en/articles/6216323-how-to-merge-user-accounts.md): Combining user accounts if you accidentally created more than one for yourself.
- [How to set my personal information to Private](https://helpcenter.horizonwebref.com/en/articles/6233512-how-to-set-my-personal-information-to-private.md): Controlling your personal privacy settings
- [How to change your email address](https://helpcenter.horizonwebref.com/en/articles/6221390-how-to-change-your-email-address.md): Updating your personal email address in your profile
- [Why do I need a verified phone number?](https://helpcenter.horizonwebref.com/en/articles/6222137-why-do-i-need-a-verified-phone-number.md): Verifying your identity via your phone number
- [Name Change Requests](https://helpcenter.horizonwebref.com/en/articles/6222223-name-change-requests.md): Policies on allowed name changes for user accounts
- [Can users share the same phone number?](https://helpcenter.horizonwebref.com/en/articles/6222566-can-users-share-the-same-phone-number.md): Policies on phone number sharing
- [Can users share the same email address?](https://helpcenter.horizonwebref.com/en/articles/6222576-can-users-share-the-same-email-address.md): Policies on sharing email addresses
- [How can parents stay in touch with a child's schedule?](https://helpcenter.horizonwebref.com/en/articles/7188556-how-can-parents-stay-in-touch-with-a-child-s-schedule.md): Recommendations for parents of referees

### Officials

- [When will I get a game assignment?](https://helpcenter.horizonwebref.com/en/articles/6239036-when-will-i-get-a-game-assignment.md): Information about the assigning process
- [How to turn back an accepted game](https://helpcenter.horizonwebref.com/en/articles/6222404-how-to-turn-back-an-accepted-game.md): How you can request a turnback for an assignment
- [How to accept or decline game assignments](https://helpcenter.horizonwebref.com/en/articles/6222764-how-to-accept-or-decline-game-assignments.md): Taking action on game assignments you've been offered
- [How to use schedule search & filters](https://helpcenter.horizonwebref.com/en/articles/6242926-how-to-use-schedule-search-filters.md): Using the schedule filters to view your games
- [View multiple organizations on your game schedule](https://helpcenter.horizonwebref.com/en/articles/6255124-view-multiple-organizations-on-your-game-schedule.md): How to show all your associations on your game schedule at once
- [Can my assignor see games I have in another organization?](https://helpcenter.horizonwebref.com/en/articles/6278394-can-my-assignor-see-games-i-have-in-another-organization.md): How schedulers can detect conflicts in outside groups
- [How do I submit a game report?](https://helpcenter.horizonwebref.com/en/articles/7961043-how-do-i-submit-a-game-report.md): Submitting game scores and reports after a game
- [How do I find games to work?](https://helpcenter.horizonwebref.com/en/articles/7979754-how-do-i-find-games-to-work.md): Information about finding game opportunities
- [Why Does Google Maps Show Game Locations as GPS Coordinates?](https://helpcenter.horizonwebref.com/en/articles/8073262-why-does-google-maps-show-game-locations-as-gps-coordinates.md): Details on how directions are provided through the software
- [How do I request game assignments?](https://helpcenter.horizonwebref.com/en/articles/6239171-how-do-i-request-game-assignments.md): Details about requesting specific games
- [How to set location travel preferences](https://helpcenter.horizonwebref.com/en/articles/6239111-how-to-set-location-travel-preferences.md): How to choose which locations you want to work at
- [How to synchronize your schedule to Outlook](https://helpcenter.horizonwebref.com/en/articles/6222459-how-to-synchronize-your-schedule-to-outlook.md): Synchronize game assignments to Outlook
- [How to synchronize by URL to Google Calendar](https://helpcenter.horizonwebref.com/en/articles/6222472-how-to-synchronize-by-url-to-google-calendar.md): Synchronizing game assignments to Google Calendar
- [How to subscribe to iCalendar on iPhone / iPad ?](https://helpcenter.horizonwebref.com/en/articles/6222489-how-to-subscribe-to-icalendar-on-iphone-ipad.md): Synchronize game assignments to your iPhone or iPad
- [How do I control my external calendar's time zone?](https://helpcenter.horizonwebref.com/en/articles/7962469-how-do-i-control-my-external-calendar-s-time-zone.md): Details about how time zones are handled for external calendar synchronizations

### Payment Center

- [Payment Center Pricing](https://helpcenter.horizonwebref.com/en/articles/6228408-payment-center-pricing.md): Pricing details for sending electronic payments
- [What is the Payment Center?](https://helpcenter.horizonwebref.com/en/articles/6228486-what-is-the-payment-center.md): Details about our electronic payments software system
- [Understanding Payment Center Account Deactivation and Suspension](https://helpcenter.horizonwebref.com/en/articles/8868782-understanding-payment-center-account-deactivation-and-suspension.md): Details about payment center account statuses
- [How to create a Payment Receiver account](https://helpcenter.horizonwebref.com/en/articles/6221447-how-to-create-a-payment-receiver-account.md): Create a personal payment account to receive electronic payments
- [What to do if your payment account is deactivated](https://helpcenter.horizonwebref.com/en/articles/7971099-what-to-do-if-your-payment-account-is-deactivated.md): Keeping your payment center account in good standing
- [Can referees and umpires send payments?](https://helpcenter.horizonwebref.com/en/articles/8109114-can-referees-and-umpires-send-payments.md): Details about restrictions on referee and umpire receive-only accounts
- [How to create a Payment Sender account](https://helpcenter.horizonwebref.com/en/articles/6219538-how-to-create-a-payment-sender-account.md): Create a business payment account to send electronic payments
- [Sender Identity & Business Verification](https://helpcenter.horizonwebref.com/en/articles/6219541-sender-identity-business-verification.md): Verification required for business payment sender accounts
- [How to send payments for game assignments](https://helpcenter.horizonwebref.com/en/articles/6228639-how-to-send-payments-for-game-assignments.md): Send electronic payments to your officials
- [How advanced identity verification works](https://helpcenter.horizonwebref.com/en/articles/8024388-how-advanced-identity-verification-works.md): Details about the advanced identity verification services
- [Why do I need to verify my identity twice?](https://helpcenter.horizonwebref.com/en/articles/8024396-why-do-i-need-to-verify-my-identity-twice.md): Verifying your identity to use the Horizon Payment Center
- [Advanced Identity Verification Requirements](https://helpcenter.horizonwebref.com/en/articles/8041919-advanced-identity-verification-requirements.md): Details on new identity verification requirements taking effect in July 2023.
- [Details on the fund transfer window](https://helpcenter.horizonwebref.com/en/articles/8047367-details-on-the-fund-transfer-window.md): Details about timing of funds transfers
- [Are NACHA export files available?](https://helpcenter.horizonwebref.com/en/articles/8092380-are-nacha-export-files-available.md): Details about our ACH payment sending features
- [Business Ownership Certification Statement](https://helpcenter.horizonwebref.com/en/articles/8325091-business-ownership-certification-statement.md): Details for payment senders on certifying ownership.
- [Address Verification Requirements](https://helpcenter.horizonwebref.com/en/articles/11768999-address-verification-requirements.md): Details about verifying physical addresses for your business
- [How can I transfer Payment Center account control to a new Account Controller?](https://helpcenter.horizonwebref.com/en/articles/12579771-how-can-i-transfer-payment-center-account-control-to-a-new-account-controller.md): Details about transferring control of a business payment sender account.
- [How to add & verify a bank account](https://helpcenter.horizonwebref.com/en/articles/6219409-how-to-add-verify-a-bank-account.md): Steps to add a bank account to the Payment Center
- [How to perform micro-deposit verification](https://helpcenter.horizonwebref.com/en/articles/6219414-how-to-perform-micro-deposit-verification.md): An alternative method to verify your bank account
- [I received micro-deposits. What do I do?](https://helpcenter.horizonwebref.com/en/articles/6219418-i-received-micro-deposits-what-do-i-do.md): How to finalize the micro-deposit verification process
- [I can't find my micro-deposits](https://helpcenter.horizonwebref.com/en/articles/6226028-i-can-t-find-my-micro-deposits.md): What to do if your micro-deposits do not arrive
- [I only received one micro-deposit, not two](https://helpcenter.horizonwebref.com/en/articles/6226048-i-only-received-one-micro-deposit-not-two.md): Sometimes your bank might combine these two line items
- [Micro-Deposit Verification Failed](https://helpcenter.horizonwebref.com/en/articles/6228618-micro-deposit-verification-failed.md): You only have 3 tries to correctly verify your bank account
- [IAV Navigated to an unexpected page and was cancelled](https://helpcenter.horizonwebref.com/en/articles/6219420-iav-navigated-to-an-unexpected-page-and-was-cancelled.md): An occasional error encountered during Bank Verification for some devices
- [Having trouble verifying bank account](https://helpcenter.horizonwebref.com/en/articles/6228591-having-trouble-verifying-bank-account.md): These are the steps you can take to resolve verification issues
- [How to edit or change your bank account](https://helpcenter.horizonwebref.com/en/articles/6241374-how-to-edit-or-change-your-bank-account.md): Modifying which bank account is connected
- [How to delete a bank account](https://helpcenter.horizonwebref.com/en/articles/6219421-how-to-delete-a-bank-account.md): This option is not available from a mobile device
- [When will I get paid?](https://helpcenter.horizonwebref.com/en/articles/6239021-when-will-i-get-paid.md): Details about receiving electronic payments
- [What are "business days"?](https://helpcenter.horizonwebref.com/en/articles/6221414-what-are-business-days.md): How the financial network calculates transit times
- [What is my payment's estimated arrival date to my bank account?](https://helpcenter.horizonwebref.com/en/articles/6228573-what-is-my-payment-s-estimated-arrival-date-to-my-bank-account.md): When will your electronic payment arrive to your bank
- [How to view Payment Details](https://helpcenter.horizonwebref.com/en/articles/6221440-how-to-view-payment-details.md): Viewing the details of what's included in a payment
- [Will a failed payment be automatically resent?](https://helpcenter.horizonwebref.com/en/articles/7950366-will-a-failed-payment-be-automatically-resent.md): Details on how failed, returned, and rejected payments are handled.
- [How to trace your electronic payment](https://helpcenter.horizonwebref.com/en/articles/6228900-how-to-trace-your-electronic-payment.md): Using ACH Trace ID number to locate your payment
- [How much do referees and umpires get paid per game?](https://helpcenter.horizonwebref.com/en/articles/7956452-how-much-do-referees-and-umpires-get-paid-per-game.md): Identifying the fees for game assignments
- [Where do I find my paycheck or pay stub?](https://helpcenter.horizonwebref.com/en/articles/7961011-where-do-i-find-my-paycheck-or-pay-stub.md): Details about referee and umpire earnings
- [Can I manually mark games as paid?](https://helpcenter.horizonwebref.com/en/articles/8047346-can-i-manually-mark-games-as-paid.md): Details about notating paid games
- [How often are referees and umpires paid?](https://helpcenter.horizonwebref.com/en/articles/8055537-how-often-are-referees-and-umpires-paid.md): Details on receiving payment for games worked
- [Can I send a payment to someone if they don't have a payment center receiver account?](https://helpcenter.horizonwebref.com/en/articles/8104308-can-i-send-a-payment-to-someone-if-they-don-t-have-a-payment-center-receiver-account.md): Users must create a payment center account to receive ACH payments.
- [Generating 1099-MISC or 1099-NEC data](https://helpcenter.horizonwebref.com/en/articles/6228445-generating-1099-misc-or-1099-nec-data.md): Preparing your 1099 tax form data
- [How to obtain a 1099 Tax Form](https://helpcenter.horizonwebref.com/en/articles/7951195-how-to-obtain-a-1099-tax-form.md): Details about how 1099 tax forms may be distributed.
- [Why am I receiving a W-9 request from Dwolla?](https://helpcenter.horizonwebref.com/en/articles/6840276-why-am-i-receiving-a-w-9-request-from-dwolla.md): Dwolla may contact you to perform IRS required 1099-K reporting for Payment Center transactions
- [Why am I receiving a 1099-K form from Dwolla?](https://helpcenter.horizonwebref.com/en/articles/6228467-why-am-i-receiving-a-1099-k-form-from-dwolla.md): A 1099-K is different from a 1099-NEC or 1099-MISC form
- [Does a Dwolla 1099-K tax form replace my officiating organization's reporting requirements?](https://helpcenter.horizonwebref.com/en/articles/6988308-does-a-dwolla-1099-k-tax-form-replace-my-officiating-organization-s-reporting-requirements.md): No. Officiating organizations must still perform tax reporting.

### Administration

- [Simulation Mode](https://helpcenter.horizonwebref.com/en/articles/6230062-simulation-mode.md): How to login to a user's account to see what they see
- [Public Game Schedule](https://helpcenter.horizonwebref.com/en/articles/6222658-public-game-schedule.md): Making your game schedule publicly visible
- [Block Systems](https://helpcenter.horizonwebref.com/en/articles/6222727-block-systems.md): Blocking teams, locations, leagues, and more to prevent scheduling
- [Contact Group Restrictions](https://helpcenter.horizonwebref.com/en/articles/6222749-contact-group-restrictions.md): Restricting game levels to only certain user groups
- [How to use the Auto-Assign feature](https://helpcenter.horizonwebref.com/en/articles/6229197-how-to-use-the-auto-assign-feature.md): Allowing the system to automatically create your assignments
- [Mileage Calculation System](https://helpcenter.horizonwebref.com/en/articles/6229217-mileage-calculation-system.md): How to calculate mileage and perform reimbursements
- [TBA System](https://helpcenter.horizonwebref.com/en/articles/6222712-tba-system.md): Solicit assignment requests from officials for specific games
- [Game Linking System](https://helpcenter.horizonwebref.com/en/articles/6222722-game-linking-system.md): Connecting & assigning multiple games at once
- [Evaluations & Ratings Systems](https://helpcenter.horizonwebref.com/en/articles/6281841-evaluations-ratings-systems.md): Available features to evaluate and rate your officials performance
- [Controlling the Message from the Administrator](https://helpcenter.horizonwebref.com/en/articles/8001605-controlling-the-message-from-the-administrator.md): Using and controlling the main welcome message for officials.
- [How to upload videos](https://helpcenter.horizonwebref.com/en/articles/8063600-how-to-upload-videos.md): Adding videos to the video library
- [Calculating evaluation ratings and rankings](https://helpcenter.horizonwebref.com/en/articles/8063629-calculating-evaluation-ratings-and-rankings.md): Details about the calculations performed by the evaluation systems
- [Incident Reporting System](https://helpcenter.horizonwebref.com/en/articles/8104334-incident-reporting-system.md): Details about the Incident Reporting software feature
- [Custom Profile Fields](https://helpcenter.horizonwebref.com/en/articles/8104396-custom-profile-fields.md): Enhancing user information using custom data fields
- [Annual Policy Feature](https://helpcenter.horizonwebref.com/en/articles/8109098-annual-policy-feature.md): How to create am organization policy for referees and umpires
- [Age-Based Scheduling Restrictions](https://helpcenter.horizonwebref.com/en/articles/8257570-age-based-scheduling-restrictions.md): How to setup age-based scheduling restrictions
- [Manual Ranking System](https://helpcenter.horizonwebref.com/en/articles/8545488-manual-ranking-system.md): Tailoring assignments based on an official's numerical rank hierarchy
- [Auto-Decline System](https://helpcenter.horizonwebref.com/en/articles/9577714-auto-decline-system.md): Details about the optional automatic decline feature
- [Documents Section](https://helpcenter.horizonwebref.com/en/articles/9800284-documents-section.md): Details on using and managing the Documents sharing features
- [Prospective Officials Database](https://helpcenter.horizonwebref.com/en/articles/10602282-prospective-officials-database.md): Details about tracking and evaluating future members
- [What are Locations?](https://helpcenter.horizonwebref.com/en/articles/6241358-what-are-locations.md): Determining the location where you games will take place
- [What are Teams?](https://helpcenter.horizonwebref.com/en/articles/6241296-what-are-teams.md): Setting up and designating your teams for scheduling
- [What are Leagues?](https://helpcenter.horizonwebref.com/en/articles/6241316-what-are-leagues.md): Designating the governing body for your games
- [What are Game Codes?](https://helpcenter.horizonwebref.com/en/articles/6241305-what-are-game-codes.md): Designating the types of game levels you'll be scheduling
- [What are Positions?](https://helpcenter.horizonwebref.com/en/articles/6220881-what-are-positions.md): How to create or edit fees & duties for game assignments
- [Setting up qualifications](https://helpcenter.horizonwebref.com/en/articles/6222744-setting-up-qualifications.md): How to determine if a user is eligible for a game level
- [How to edit game fees](https://helpcenter.horizonwebref.com/en/articles/6222819-how-to-edit-game-fees.md): Adjusting your fees on your game assignments
- [How to set up scheduling fees](https://helpcenter.horizonwebref.com/en/articles/6235737-how-to-set-up-scheduling-fees.md): Charging assigning, association, scheduling, processing, or administrative fees
- [How to setup Experience-Based Pay Structures](https://helpcenter.horizonwebref.com/en/articles/6738556-how-to-setup-experience-based-pay-structures.md): Paying your officials based on experience level instead of by game level
- [Understanding Position Fees & Deductions](https://helpcenter.horizonwebref.com/en/articles/8075895-understanding-position-fees-deductions.md): Details on the billable fee, deductions, and net pay fields within Positions
- [How to create Contact Groups](https://helpcenter.horizonwebref.com/en/articles/6226453-how-to-create-contact-groups.md): Creating sub-groups of officials within your organization
- [Determine why a user account is inactive](https://helpcenter.horizonwebref.com/en/articles/6240882-determine-why-a-user-account-is-inactive.md): Determining what's required from a user to reactivate their user account
- [How to add users](https://helpcenter.horizonwebref.com/en/articles/6221055-how-to-add-users.md): Adding new users to your officiating organization
- [User Permissions](https://helpcenter.horizonwebref.com/en/articles/6222647-user-permissions.md): A detailed explanation of available user permission and security levels
- [How to edit a user's permissions](https://helpcenter.horizonwebref.com/en/articles/6247014-how-to-edit-a-user-s-permissions.md): View and edit a user's permission within an organization
- [How to add another administrator](https://helpcenter.horizonwebref.com/en/articles/6235811-how-to-add-another-administrator.md): Providing another user with administrator permissions
- [Can administrators resend a user's welcome email?](https://helpcenter.horizonwebref.com/en/articles/6235830-can-administrators-resend-a-user-s-welcome-email.md): Options if a user lost or can't find their initial login email
- [User Profile Updates by Administrators](https://helpcenter.horizonwebref.com/en/articles/8092428-user-profile-updates-by-administrators.md): Details on policies and limitations while performing profile updates via Simulation Mode
- [How to remove or delete users and members](https://helpcenter.horizonwebref.com/en/articles/8106407-how-to-remove-or-delete-users-and-members.md): Administrator instructions for deleting, removing, and deactivating user accounts
- [Can I reset or recalculate the game counters?](https://helpcenter.horizonwebref.com/en/articles/6226282-can-i-reset-or-recalculate-the-game-counters.md): These counters are automatically calculated
- [How do I change the "current season"?](https://helpcenter.horizonwebref.com/en/articles/6226270-how-do-i-change-the-current-season.md): Controlling when the software will roll over to a new season
- [How do I change the color of the software?](https://helpcenter.horizonwebref.com/en/articles/7979835-how-do-i-change-the-color-of-the-software.md): Details about changing software colors
- [Setting Custom Game ID Numbers](https://helpcenter.horizonwebref.com/en/articles/8265289-setting-custom-game-id-numbers.md): Choosing and managing your own identification numbers for games.
- [System Settings](https://helpcenter.horizonwebref.com/en/articles/12026239-system-settings.md): Details about the System Settings page in the software
- [Getting Started with Sports Engine Integration](https://helpcenter.horizonwebref.com/en/articles/6238980-getting-started-with-sports-engine-integration.md): Setting up SportsEngine import operations
- [Setting Up Sports Engine Integration](https://helpcenter.horizonwebref.com/en/articles/6238985-setting-up-sports-engine-integration.md): Step 1: How to connect to SportsEngine
- [Importing Games from Sports Engine](https://helpcenter.horizonwebref.com/en/articles/6238991-importing-games-from-sports-engine.md): Step 2: Performing an import from SportsEngine
- [How long will my game information be retained?](https://helpcenter.horizonwebref.com/en/articles/6311412-how-long-will-my-game-information-be-retained.md): Details on our Data Retention Policies
- [Custom SMS Text Messaging Add-On Pricing](https://helpcenter.horizonwebref.com/en/articles/6230074-custom-sms-text-messaging-add-on-pricing.md): If you want to send your own custom text messages
- [Available Add-On Services](https://helpcenter.horizonwebref.com/en/articles/6792164-available-add-on-services.md): Additional extra services that can be purchased beyond our standard subscriptions
- [How to purchase Add-On User Licenses](https://helpcenter.horizonwebref.com/en/articles/6321310-how-to-purchase-add-on-user-licenses.md): Details about adding more user licenses to your subscription
- [Extended Archiving Add-On Service](https://helpcenter.horizonwebref.com/en/articles/6792150-extended-archiving-add-on-service.md): Options for retaining your subscription data longer than our normal timeframes
- [Extra Document Storage Space](https://helpcenter.horizonwebref.com/en/articles/8877150-extra-document-storage-space.md): Options for additional add-on storage space

### Scheduling & Assigning

- [Publishing Games & Assignments](https://helpcenter.horizonwebref.com/en/articles/6244486-publishing-games-assignments.md): How to release game assignments to assigned game officials
- [How do I determine who is available?](https://helpcenter.horizonwebref.com/en/articles/6229174-how-do-i-determine-who-is-available.md): Determining availability & eligibility while assigning
- [Why isn't an official showing eligible or available?](https://helpcenter.horizonwebref.com/en/articles/6222187-why-isn-t-an-official-showing-eligible-or-available.md): Troubleshooting & diagnosing eligibility failures
- [How to override eligibility](https://helpcenter.horizonwebref.com/en/articles/6222189-how-to-override-eligibility.md): Performing a system override for assigning
- [How to change an assignment position](https://helpcenter.horizonwebref.com/en/articles/6229023-how-to-change-an-assignment-position.md): Changing an official's assignment to a different position
- [Using Contact Groups for scheduling](https://helpcenter.horizonwebref.com/en/articles/6222163-using-contact-groups-for-scheduling.md): How to filter your assigning to just certain contact groups
- [Importing assignments via game data import](https://helpcenter.horizonwebref.com/en/articles/6239002-importing-assignments-via-game-data-import.md): Important information if you include assignments with your game imports
- [How to set assigning readiness status](https://helpcenter.horizonwebref.com/en/articles/6396444-how-to-set-assigning-readiness-status.md): Determining if an official is ready or not to be scheduled
- [Resolving the No Assignable Positions error](https://helpcenter.horizonwebref.com/en/articles/8059761-resolving-the-no-assignable-positions-error.md): Details on how to fix your system setup to resolve this common scheduling error
- [Resolving the No Linkable Positions error](https://helpcenter.horizonwebref.com/en/articles/8059784-resolving-the-no-linkable-positions-error.md): Details about resolving positions with linked games
- [Why are some positions missing or unavailable to assign?](https://helpcenter.horizonwebref.com/en/articles/8063608-why-are-some-positions-missing-or-unavailable-to-assign.md): Details about missing or ineligible positions while assigning
- [Do I need to create and assign a scheduler position?](https://helpcenter.horizonwebref.com/en/articles/8065745-do-i-need-to-create-and-assign-a-scheduler-position.md): Details about tracking the scheduler and assignor for each game.
- [Reaccepting game assignments after changes](https://helpcenter.horizonwebref.com/en/articles/8071864-reaccepting-game-assignments-after-changes.md): Details about when the software requires officials to re-accept game assignments after changes are made to a game.
- [Resolving the "Official Has Another Game at This Time" Error](https://helpcenter.horizonwebref.com/en/articles/8863482-resolving-the-official-has-another-game-at-this-time-error.md): How to check and resolve game time conflicts efficiently
- [Official Metrics](https://helpcenter.horizonwebref.com/en/articles/11970334-official-metrics.md): Where to find the detailed assigning metrics for officials
- [Importing Games via Spreadsheet](https://helpcenter.horizonwebref.com/en/articles/6238996-importing-games-via-spreadsheet.md): How to import games with a spreadsheet file
- [Mass edit game information in bulk](https://helpcenter.horizonwebref.com/en/articles/6239007-mass-edit-game-information-in-bulk.md): Performing large edit operations on games
- [How to cancel games](https://helpcenter.horizonwebref.com/en/articles/6242868-how-to-cancel-games.md): Cancelation procedures for individual or multiple games
- [How to cancel games in bulk](https://helpcenter.horizonwebref.com/en/articles/6242872-how-to-cancel-games-in-bulk.md): Mass cancellation procedures for multiple games
- [How to delete games in bulk](https://helpcenter.horizonwebref.com/en/articles/6249544-how-to-delete-games-in-bulk.md): Deleting multiple games at once
- [How to reschedule a canceled game](https://helpcenter.horizonwebref.com/en/articles/6242866-how-to-reschedule-a-canceled-game.md): Rescheduling procedures for games canceled or postponed
- [Specifying the billable status of a game](https://helpcenter.horizonwebref.com/en/articles/6279202-specifying-the-billable-status-of-a-game.md): Determining who is responsible for paying the game fees
- [How to make a canceled game billable or payable](https://helpcenter.horizonwebref.com/en/articles/6242875-how-to-make-a-canceled-game-billable-or-payable.md): Steps if you want to bill or pay a canceled game
- [Are canceled games deleted from the system?](https://helpcenter.horizonwebref.com/en/articles/6242881-are-canceled-games-deleted-from-the-system.md): Canceled games are not deleted, but they may be hidden.
- [How to undo a canceled a game](https://helpcenter.horizonwebref.com/en/articles/6242877-how-to-undo-a-canceled-a-game.md): It is not possible to undo a game cancellation
- [How to delete a canceled game](https://helpcenter.horizonwebref.com/en/articles/6242934-how-to-delete-a-canceled-game.md): It is not possible to delete a canceled game
- [Understanding the Vouchered / Paid By Team Setting](https://helpcenter.horizonwebref.com/en/articles/8047000-understanding-the-vouchered-paid-by-team-setting.md): Details on the vouchered or paid by team billable status
- [Why doesn't my game show up on the payroll report?](https://helpcenter.horizonwebref.com/en/articles/8047031-why-doesn-t-my-game-show-up-on-the-payroll-report.md): Reasons games are excluded from payroll reports
- [Can I display more than 250 games?](https://helpcenter.horizonwebref.com/en/articles/8106637-can-i-display-more-than-250-games.md): Details on game schedule display limits
- [Scheduling Meetings](https://helpcenter.horizonwebref.com/en/articles/8186339-scheduling-meetings.md): How to schedule and manage meetings
- [What is a ghost game?](https://helpcenter.horizonwebref.com/en/articles/9362198-what-is-a-ghost-game.md): Details about ghost games and how to fix them
- [How to add games](https://helpcenter.horizonwebref.com/en/articles/9586205-how-to-add-games.md)

### Availability Calendar

- [Understanding the Availability Calendar](https://helpcenter.horizonwebref.com/en/articles/8212874-understanding-the-availability-calendar.md): Details about how the availability calendar feature works
- [Set a recurring range of availability](https://helpcenter.horizonwebref.com/en/articles/6244947-set-a-recurring-range-of-availability.md): Editing you availability calendar in bulk
- [Why does the availability calendar default to unavailable?](https://helpcenter.horizonwebref.com/en/articles/6242939-why-does-the-availability-calendar-default-to-unavailable.md): Details about the availability calendar
- [What is Availability Locking?](https://helpcenter.horizonwebref.com/en/articles/6242947-what-is-availability-locking.md): Details about calendar dates that are locked for editing
- [Why is my availability calendar locked for editing?](https://helpcenter.horizonwebref.com/en/articles/6245749-why-is-my-availability-calendar-locked-for-editing.md): How your scheduler might locked your calendar days
- [Managing your availability calendar with multiple organizations](https://helpcenter.horizonwebref.com/en/articles/6242943-managing-your-availability-calendar-with-multiple-organizations.md): How to control your availability in multiple officiating groups
- [Setting availability after a declined assignment](https://helpcenter.horizonwebref.com/en/articles/6242950-setting-availability-after-a-declined-assignment.md): How to change availability after an assignment is declined
- [How to edit availability after receiving a game assignment](https://helpcenter.horizonwebref.com/en/articles/6242962-how-to-edit-availability-after-receiving-a-game-assignment.md): Options for how to edit the availability calendar
- [Can Availability Be Updated for Dates in the Past?](https://helpcenter.horizonwebref.com/en/articles/8877122-can-availability-be-updated-for-dates-in-the-past.md): Details about availability retention and editing timeframes

### Members Directory

- [How to use the Members Directory](https://helpcenter.horizonwebref.com/en/articles/6229002-how-to-use-the-members-directory.md): How to view & navigate different directories
- [Can the Members Directory be hidden or disabled?](https://helpcenter.horizonwebref.com/en/articles/6253338-can-the-members-directory-be-hidden-or-disabled.md): Options for keeping information private

### Mobile Apps

- [How do I report an issue with the mobile app?](https://helpcenter.horizonwebref.com/en/articles/7961994-how-do-i-report-an-issue-with-the-mobile-app.md): Details for reporting mobile app issues on Android, iPhone, or iPad
- [How to install the progressive web app](https://helpcenter.horizonwebref.com/en/articles/7977250-how-to-install-the-progressive-web-app.md): Installing the mobile web app from a web browser
- [How to show your games on the new mobile availability calendar](https://helpcenter.horizonwebref.com/en/articles/8260233-how-to-show-your-games-on-the-new-mobile-availability-calendar.md): Controlling your calendar sources
- [Managing Push Notifications](https://helpcenter.horizonwebref.com/en/articles/11825567-managing-push-notifications.md): Details about how to manage push notifications within mobile apps.
- [How to install the Android app to a phone or tablet](https://helpcenter.horizonwebref.com/en/articles/6239199-how-to-install-the-android-app-to-a-phone-or-tablet.md): Installing our Android mobile app
- [How to clear app cache on Android](https://helpcenter.horizonwebref.com/en/articles/6239229-how-to-clear-app-cache-on-android.md): How to perform a reset on your Android app
- [Resolving Error -6 Connection Refused](https://helpcenter.horizonwebref.com/en/articles/8267360-resolving-error-6-connection-refused.md): Details about the -6 Android app error message
- [How to install the Apple iOS app on iPhone or iPad](https://helpcenter.horizonwebref.com/en/articles/6239178-how-to-install-the-apple-ios-app-on-iphone-or-ipad.md): Installing our iOS mobile app
- [Why is tracking requested on the iOS app?](https://helpcenter.horizonwebref.com/en/articles/8047606-why-is-tracking-requested-on-the-ios-app.md): Details about Apple's new tracking permission prompts
- [How to control notification badges for iPhone and iPad](https://helpcenter.horizonwebref.com/en/articles/8345690-how-to-control-notification-badges-for-iphone-and-ipad.md): Details on managing notification badges in iOS

### About Horizon

- [How do I contact Horizon?](https://helpcenter.horizonwebref.com/en/articles/6222427-how-do-i-contact-horizon.md): Our contact options, hours of operation, and holidays
- [Technical Support Services](https://helpcenter.horizonwebref.com/en/articles/6222433-technical-support-services.md): What's included in our free technical support
- [Does Horizon have a phone number for support?](https://helpcenter.horizonwebref.com/en/articles/6222436-does-horizon-have-a-phone-number-for-support.md): We do not offer phone support services.
- [Third-Party Support and Login Assistance](https://helpcenter.horizonwebref.com/en/articles/8047271-third-party-support-and-login-assistance.md): Our policies on providing support via a third-party
- [How can I suggest a new feature?](https://helpcenter.horizonwebref.com/en/articles/6222444-how-can-i-suggest-a-new-feature.md): Policies about requesting new functionality
- [What happens if my organization's subscription expires?](https://helpcenter.horizonwebref.com/en/articles/6522480-what-happens-if-my-organization-s-subscription-expires.md): How we handle non-payment of subscription renewals
- [Software Stability Measures](https://helpcenter.horizonwebref.com/en/articles/8038898-software-stability-measures.md): Details about the steps we take to ensure software stability
- [What web browsers are supported](https://helpcenter.horizonwebref.com/en/articles/8038928-what-web-browsers-are-supported.md): Details about web browsers you can use with our software.
- [Subscription Renewal Policies](https://helpcenter.horizonwebref.com/en/articles/8047335-subscription-renewal-policies.md): Details about renewing subscriptions and changing pricing packages
- [How to block or customize Ad Choices](https://helpcenter.horizonwebref.com/en/articles/8167379-how-to-block-or-customize-ad-choices.md): Details about advertisements within the software
- [Cookie Policy](https://helpcenter.horizonwebref.com/en/articles/8214368-cookie-policy.md): Details about how we use cookies on our websites
- [Disclaimer](https://helpcenter.horizonwebref.com/en/articles/8214421-disclaimer.md): Our disclaimer for our services
- [Account Usage Policy](https://helpcenter.horizonwebref.com/en/articles/8214479-account-usage-policy.md): Details about how we govern and oversee accounts on our software
- [30-Day Money Back Guarantee](https://helpcenter.horizonwebref.com/en/articles/8214632-30-day-money-back-guarantee.md): Details on our subscription refund policies.
- [Age Policy for Members](https://helpcenter.horizonwebref.com/en/articles/8337946-age-policy-for-members.md): Details about the minimum age to create a user account
- [Content Filtering Policies](https://helpcenter.horizonwebref.com/en/articles/12168171-content-filtering-policies.md): Details about unacceptable content within the software