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I received micro-deposits. What do I do?
I received micro-deposits. What do I do?

How to finalize the micro-deposit verification process

Updated over a week ago

If you're using the Micro-Deposit Bank Verification method, you will receive two small deposits to your bank account. You'll need to use the Verify Now button on the Bank Accounts tab in the Horizon Payment Center to complete the verification.

I don't see the Verify Now Button?

You must wait until the micro-deposits arrive (1-3 business days) and we receive confirmation of their arrival.

Many banks will complete these deposits to your account a few hours before confirming and notifying us that they've been delivered. The Verify Now button will only appear after we've received the confirmation from your bank that the micro-deposits have been delivered. We will send you an email notification (Subject: "Micro-deposits completed!") the moment we receive that confirmation. You should wait to receive that email notification from us before attempting to complete the verification. If you run into this situation, the delay between deposit delivery and confirmation notification from your bank is usually only a few hours at most.

I can't find the deposits. What do I do?

If you're not able to find the deposits, there are a few steps you can take:

  • Double-check the date of the deposits and be sure you're looking at the right date in your bank account statements

  • Double-check the bank account you're checking to be sure it's the right account

  • Contact your banking institution and ask them to help you locate the micro-deposits

  • If you still can't find them, the only option left would be to delete your bank account and start over.

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