How to delete a bank account
Remove a linked bank from Payment Center when you no longer want it used for payments.
New Horizon Experience. This article describes the New Horizon Experience, which is available now. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. On a computer or laptop you see it when you are in New Horizon. If you still have the older layout, choose Try the New Horizon Experience from the banner or your account menu. You can switch back from that menu any time.
This article is for Officials in the United States who already have a bank on a personal or business Payment Center account. Use it when you need to remove a bank after a failed verification, before you attach a different bank, or when that bank should no longer receive pay. Organization administrators deleting a business bank stay on the business account view.
Open Payment Center from Payments in the side menu (or from the Payments area of your account). Deleting a bank works on a phone and on a computer in New Horizon.
Before you delete
Your organization must use Payment Center. If it does not, Horizon will not show these bank tools. Organization administrators turn Payment Center on by creating a Payment Sender account. See How to create a Payment Sender account.
Deleting a bank is permanent. If this is your only verified bank, you will not be able to receive new payments until you add and verify another one. That verification can take 1 to 3 business days. Payments that are already pending keep the bank that was on file when they were created. See How to edit or change your bank account if you are replacing a bank rather than removing it for good.
Horizon may ask for a verification code (authenticator app or a code sent to a verified phone) before the delete finishes. Add and verify a phone on your Personal Profile if that step cannot start.
1. Open Bank Accounts
On Payment Center, open the Utilities menu (the gear on the personal card) and choose Bank Accounts. Each linked bank appears as a card with its nickname, bank name, and a Verified, Unverified, or Failed badge.
On a computer or laptop, the same gear sits on the personal card. Open that Utilities menu and choose Bank Accounts.
2. Choose Delete
On the bank card, open the menu (three dots) and choose Delete. That is the New Horizon path. There is no red X on the New Horizon card.
3. Type DELETE ACCOUNT to confirm
A Delete Bank Account window explains that this will permanently remove the bank. Type DELETE ACCOUNT exactly, then choose Delete Account. If the words do not match, Horizon asks you to type DELETE ACCOUNT exactly to proceed.
After the bank is removed, you see Bank Account Removed (or the short Bank account removed. message). Bank Accounts then shows the remaining banks, or No bank accounts attached yet with Add Bank Account if none are left.
Add a bank again when you are ready
If you still need to receive or send Payment Center payments, add and verify a bank next. Follow How to add and verify a bank account.
If you still see the older layout
On a computer or laptop, the older legacy layout stays until you choose Try the New Horizon Experience from the banner or your account menu. That older screen uses a Bank Accounts tab. Delete there is the red X on the bank row, and that older delete path is a desktop or laptop control. The permanent-remove rule and the need to add a verified bank before new payments still apply.