If your organization uses the Payment Center and you need to change which bank account you've connected, you must delete your bank account and add a new one. This includes modifications to any aspect of your bank accounts, like your bank account number, routing number, or the type of account, like a checking or savings account.

To delete your bank account and add a new one, navigate to the Payment Center section of the software using the main navigation menu while using a desktop or laptop computer. This functionality is not available via our mobile device interfaces. From the Payment Center page, select the Bank Accounts tab. Use the red X to delete your bank account, then choose the Add Bank Account option in the top toolbar to add a new bank account.

You may see these support articles for additional details on each step:

This information applies only to organizations that have elected to use the Payment Center functionality of the software. If your officiating organization isn't using the payment center services, you'll need to contact your officiating organization directly for details on their payment practices and/or how to make any changes to your bank account details through whatever outside service or process they are using.

It's important to note that the destination bank account is determined at the moment that a payment transaction is created and initiated by your officiating organization. If you have a "pending" transaction that is currently in-process, that transaction will use the bank account that was on file at the time that the transaction was created. If you attempt to change your bank account after a payment has been created, the existing payments will not use your new bank account information. Your new bank account information will only be used for new payment transactions that are created & initiated after you've verified the bank account.

It's also important to note that if you delete your existing bank account and add a new bank account, your ability to receive payments will be paused until you complete the micro-deposit bank verification process. This can take 1 to 3 business days, and during this time, you will not be able to receive any new payments until you've completed the verification process.