When utilizing the Micro-Deposit Bank Verification method, the Horizon Payment Center always sends & deposits 2 separate dollar amounts less than $1.00 in value. Some banking institutions combine these two separate deposits and will show them as one single line item instead of 2 separate line items. Example: $0.05 and $0.04 show up as a single $0.09 deposit.
What do I do?
If you only see a single line item, you must contact your banking institution and ask for assistance identifying the two separate deposits. Your banking institution will have an ACH confirmation record for each deposit separately and can identify the amount of each separate deposit. If you're still unable to locate the micro-deposits, you can delete your bank account and add it again to restart the micro-deposit verification process.
My micro-deposits are the same value.
Micro-deposits are always separate values and cannot be the same amount. You must check your deposits again and verify that the deposit date matches the Micro-Deposits Completed notification date. You can find the date of this confirmation notification in the Event Log inside the Horizon Payment Center.