We strive to provide exceptional support to all our users, including officiating organization schedulers, administrators, and their officials. However, it is crucial to note that we cannot assist with login issues or troubleshooting via a third party. If a user has trouble or needs assistance, the best place for them to start would be to use the username/password reset option to recover their account. If they've already tried that and they need further support, that affected user must contact us directly. This article aims to clarify our policy and guide users on the appropriate steps to seek help effectively.

To protect our users' privacy and security, we cannot address login-related inquiries from third parties, even if they are officiating organization schedulers or administrators acting on behalf of an official, referee, umpire, coach, or athletic director that is a member of their organization. This policy ensures that personal account information remains confidential and secure.

If users encounter login issues or require technical support assistance, the best place for them to start would be to use the username/password reset option to recover their account. If they've already tried that and need further support, they must contact us through our online chat messenger. This direct communication lets us verify the user's identity and provide tailored support for their account and situation.

Our online chat messenger is available publicly on our website and mobile apps, regardless of the user's login status. Contrary to misconceptions, users are not required to log in first to access the messenger. Users that have already tried to reset their login credentials and need further support can simply navigate to our website or open the mobile app and access the tech support online chat messenger, which is accessible to everyone.

Following our direct contact policy allows users to receive prompt and personalized assistance for their login issues or technical support needs. Our dedicated support team has the expertise and resources to address these concerns efficiently, ensuring a smooth and secure user experience.

We value the privacy, security, and personalized support we offer our users. As such, we cannot provide log in assistance or troubleshooting via third-party communication. We kindly request that any user experiencing login issues or needing support contact us directly through our online chat messenger, which is available to all users, regardless of their login status. By following this process, we can ensure efficient and tailored assistance while upholding the privacy and security of each user's account.