Address Verification Requirements and Resolving Address Mismatches
Overview
Address confirmation is often required when verifying your business's sender account within the Horizon Payment Center. This is especially critical if your registered address is a private residence or if there is a mismatch between your personal and business addresses. This article outlines the required verification documentation and the steps to resolve address mismatches.
Documentation Requirements for Address Verification
If your registered business address requires verification by our third-party financial provider during the account verification process, you may need to provide one of the following documents to verify your address:
Utility Bill
Financial Statement
Tax Statement
Lease Agreement
Important Notes:
Ensure the document submitted contains both the business name and address for successful verification.
The document should be recent and clearly legible.
You must submit and verify a real physical address where you are physically located. Address masking or forwarding services are not permitted. This includes services like a USPS PO Box, a UPS Dropbox, or a Registered Agent service. All of these address types are prohibited and may not be used for business sender account address verification.
Resolving Address Mismatches
If your business address does not match your personal registered address, the verification process may require additional steps:
Submit Verification Documents: Provide verification documents, such as a utility bill or a financial bank statement, showing the correct business address.
Update Addresses: Alternatively, to simplify the process, you may update either your business or personal address to align both entries. This will ease document verification and help expedite the process.
In some cases, it might be necessary to update your records with the financial provider or institution linked to your account if they require further information.
Key Points to Remember
Always ensure the information in your verification documents is accurate and matches your account details.
Inconsistencies between personal and business addresses can delay verification, but alignment of records or valid documentation can resolve this efficiently.