Address Verification Requirements and Resolving Address Mismatches
Overview
Address confirmation is often required when verifying your business's payment center sender account within the Horizon Payment Center. This is especially critical if your registered address is a private residence or if there is a mismatch between your personal and business addresses. This article outlines the required verification documentation and the steps to resolve address mismatches.
For example, individuals or non-business entities may be required to submit their legal "Service of Process" address that facilitates legal document servicing where necessary. Address types like virtual offices and mailboxes, such as PO Boxes or UPS Store addresses, are strictly prohibited for both personal and business validation when setting up a business payment center sender account.
Documentation Requirements for Address Verification
If your registered business address requires verification by our third-party financial provider during the account verification process, you may need to provide one of the following documents to verify your address:
Utility Bill
Financial Statement
Tax Statement
Lease Agreement
Important Notes:
Ensure the document submitted contains both the business name and address for successful verification.
The document should be recent and clearly legible.
You must submit and verify a real physical address where you are physically located. Address masking or forwarding services are not permitted. This includes services like a USPS PO Box, a UPS Dropbox, or a Registered Agent service. All of these address types are prohibited and may not be used for business sender account address verification.
In addition, address types such as virtual offices, PO Boxes, and UPS Store addresses are not accepted for address verification purposes in the payment center.
Resolving Address Mismatches
If your business address does not match your personal registered address, the verification process may require additional steps:
Submit Verification Documents: Provide verification documents, such as a utility bill or a financial bank statement, showing the correct business address.
Update Addresses: Alternatively, to simplify the process, you may update either your business or personal address to align both entries. This will ease document verification and help expedite the process.
Troubleshoot Address Errors: In case of errors like "PO Box Detected", verify and update your business (or personal profile) address entries to ensure compliance with the physical address requirement. Correct flagged errors by revising both personal profile and business legal address details to reflect valid physical locations.
In some cases, it might be necessary to update your records with the financial provider or institution linked to your account if they require further information.
Specific Guidelines for Non-Profits
If your non-profit does not operate from a physical office, use your organization’s legal "Service of Process" address. This address must be real and linked to an authorized representative, such as a president or treasurer, capable of handling legal communications and receiving physical legal correspondence deliveries. PO Boxes, virtual offices, or UPS Store addresses are not acceptable.
Guidelines for Individuals
When registering as an individual, ensure you use your actual residential address for the Payment Center setup. Non-physical addresses, such as PO Boxes, virtual offices, or other mailbox services, will lead to application rejection.### Troubleshooting Common Errors
Error: "PO Box Detected"
If an error cites the use of a PO Box:
Verify and Update Your Personal Profile: Double-check the address entered in your personal profile for non-compliant entries. Replace any such entries with your actual physical residential address.
Verify and Update Your Business Address: Ensure all business-related addresses reflect valid, physical locations only. Once updated, resubmit the verification request. For unresolved issues, reach out to HorizonWebRef.com support for assistance.
Key Points to Remember
Always ensure the information in your verification documents is accurate and matches your account details.
Inconsistencies between personal and business addresses can delay payment center setup and verification, but alignment of records or valid documentation can resolve this efficiently.