To make changes to your email address, you must log in to your user account. If you're unable to log in to your account, you may use the forgotten username/password option on the login page to recover your account.
Once you are logged in, you can change your email addresses from your Personal Profile, which is accessible from the main navigation menu. Once you submit your email address, the system will email a confirmation link to your new email address. You will need to click the link in the confirmation email to activate your new email address. This confirms that you own that email address and that you can receive email from our systems.
No Access to Old Email Address
If you no longer have access to the old email address on file and you need to reset your login credentials, you may still be able to perform this action. Upon completing the reset form, the system will send you both an email and a text message with your new login credentials, if you've previously set up a mobile phone number. If you do not have a mobile number on file with your account and no longer have access to your old email address, your account will be unrecoverable. You will need to register a new account at that point.
Common Email Issues
Email addresses cannot be shared or reused by more than one user account. If you find that your email address is already associated with another HorizonWebRef.com user account, you'll need to use a different email address to register a new user account. You can create the new account by visiting the following link: Create a New Account.
In some cases, you might want to update the email address associated with your account to ensure that you receive recovery emails for resetting your username or password. However, if you're unable to log in to your account, you won't be able to make this change. You first need to try to recover your account using the information currently on file with your account. If you no longer have access to the email address and mobile phone number on file, then creating a new account with a new email address is the recommended solution. You can register for a new account at Create a New Account.