New Horizon Experience. This article describes the New Horizon Experience. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. On a computer or laptop, choose Try the New Horizon Experience from the banner or your account menu. You can switch back from that menu any time.
This article covers changing the email addresses on Personal Profile in HorizonWebRef. Every signed-in member uses this page for their own account.
Use it when you can still sign in and you want a new primary or secondary email. If you cannot sign in, start with How to reset your username/password. For the rest of the profile, see Personal Profile.
Both layouts are in use right now. In the Horizon WebRef mobile apps you see the New Horizon Experience. On a computer or laptop, the older legacy layout stays until you choose Try the New Horizon Experience from the banner or your account menu. Match the steps to the screen in front of you.
Open Contact
Sign in, then open Personal Profile from your account menu (your name or photo). On New Horizon you land on Overview. Open the Contact tile.
On a computer, the same screen uses the wider layout, with Contact in the tiles or the left sidebar.
Contact is where your name and Email addresses live.
Change the address
Your primary email is required and must be a valid personal address. A secondary email is optional and must differ from the primary address when you enter one. Email addresses cannot be shared by more than one Horizon account.
Changing your primary email usually starts a pending confirmation. Horizon emails a confirmation link to the new address. You must open that link to finish the change. Until you confirm, a banner may show the pending change, and other identity edits can pause.
Horizon also sends a notice to your old email that a change is pending. That old-address message is information only. It cannot confirm the new address. Only the link sent to the new address completes the change.
Saving another email change while one is still pending typically cancels the older request (you will be asked to confirm). When the page offers it, you can cancel a pending email change from the banner.
Changing email does not change who owns the account. Ownership follows the first and last name on the profile, not the email address.
Adding, changing, or clearing a secondary email can require an identity check first. When multi-factor authentication is off, a dialog may ask you to Call or Text your current verified phone and enter the code. Stay in that dialog. After the code succeeds, the save continues.
If you cannot reach the old email
If you can still sign in, change the email on Contact and confirm from the new address as usual.
If you cannot sign in, use the forgotten username/password form. Horizon can send recovery details by email and by text when a mobile number is already on the account. If you no longer have the email or the mobile number on file, the account cannot be recovered that way. Register a new account instead of renaming someone else's login.
If you still see the older legacy desktop or laptop layout
On the older all-in-one profile, email fields sit on the main form instead of a Contact tile. The confirmation email to the new address, the notice to the old address, and the rule that two accounts cannot share an email are the same. Overview tiles and the Contact heading belong to the New Horizon Experience.