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How to reset your username/password
How to reset your username/password
Recovering your user account when you can't login
Updated over a week ago

If you or anyone in your organization has forgotten or otherwise misplaced their username and/or password, the only way to recover access to your account is to use our forgotten username/password option provided on the login page. Here are the steps for obtaining your username/password:

1. Select the Forgotten Username/Password

You will need to select the forgotten username/password option either on our web-based login pages or via our mobile apps. You can also navigate to via a modern web browser application on your device.

2. Type your Email Address

This must match the email address that is currently on file with your account and will be used to locate your account. If you're unsure of what this email address is or you can't obtain a successful match, you will need to contact your local officiating organization and ask them to provide you with the email address listed on your account within their Members Directory.

3. Verify Your Identity

The system will need to verify your identity by calling (or texting) you at one of the numbers specified on your user account. The phone numbers listed here are the phone numbers you specified when you set up your account. These numbers cannot be changed unless you successfully log in to your account. This is how we know that you are who you say you are and not an imposter or hacker trying to gain access to an account maliciously.

4. Answer the Phone call (or review the text message)

You will receive a 6-digit identity verification code from the system. It will either be read aloud over the phone or provided to you via text message. THIS IS NOT YOUR PASSWORD. You will need to enter this code into the same form where you started the phone call. If you're doing this on a mobile device, your mobile device must be capable of multi-tasking and you must be familiar with operating the multi-tasking features of your phone so you can place the web application in the background and return to it without reloading the page. If you're having trouble operating this, we recommend utilizing a desktop/laptop computer instead for easier multi-tasking.

5. Check your email

You will receive an email with your new username and password to log in. You must use these new credentials to log in. The email will have the subject line Password Reset Request. If you don't see the email message, be sure to check your email Inbox and your SPAM, JUNK, PROMOTIONS, and/or TRASH folders for the message. You may need to whitelist our mail systems with your email provider to ensure messages from our system aren't blocked by your mail provider. Usernames & passwords are cASe sENsiTiVe, so you must enter them EXACTLY as shown in the email you receive.

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