The Horizon software platform sends a wide variety of system-generated email notifications to help keep users informed and engaged with their schedules, responsibilities, and updates. These notifications are automatically triggered by various actions within the system and are delivered to the appropriate users based on context and permission levels.

Sent to officials immediately when a new assignment is published, or information about an existing game assignment has changed and requires them to re-accept their game assignment.

Purpose: Notify officials that a game has been assigned to them or that game details have changed and require a response.

Game details are intentionally excluded from this email notification to ensure that officials login to the software to review the entirety of their game schedule, any relevant changes, and issue the appropriate response.

This notification is also sent via text message and push notification (if enabled).

Sent to officials the morning of their game assignment.
Purpose: Reminder of today's game and assignment details.
Includes: Partner info, location, and start time.
Also sent via text message and push notification (if enabled).

Sent to both the official and scheduler if an assignment was not accepted within the allowed response time defined by the officiating organization's administrators.
Purpose: Inform parties that the game was auto-declined due to no response.

Sent 3 days prior to the game to the assigned official, and includes basic game information such as the date, time, and location.
Also sent as a push notification.

Sent daily to officials when one or more assignments remain unaccepted.

Sent to schedulers 3 days prior to a game if one or more of the assigned officials haven’t accepted.

Sent to schedulers when an official declines an assignment.

Sent to officials when they receive an assignment via the TBA system.
Almost identical to the Game Confirmation Required email.

Sent to schedulers when an official who accepted a game asks to be removed.

Sent to officials when their turnback request is denied by a scheduler.

Sent to an official when a partner is added or changed after the official has accepted the assignment.

Sent to selected officials when a TBA request is issued. The recipients of this notification are determined by the sender of the TBA Request, and may include "all officials" or a small subset of officials selected by the sender.

Sent to schedulers when an official responds to a TBA Request. This notification is sent only to the scheduler that issued the original TBA Request.

Sent to officials who submitted a TBA response but were not assigned.
Only sent if the scheduler closes the TBA & send a notification. Schedulers may choose whether to close the TBA Request & send a notification, or silently close the TBA Request without sending a notification.

If officiating organizations allow their officials to trade assignments directly via the TBA System, this notification is sent to the original scheduler as a warning when officials swap assignments and the new official is unqualified for the assignment based on the officiating organization's qualification criteria.

Sent to schedulers when a coach adds a game.

Sent to schedulers when a coach cancels a game.
Note: Officials receive a separate "Game Cancelled" notification as well.

Sent to schedulers when a coach requests a game edit.

Sent to coaches when schedulers approve or deny a requested change to game information.

Sent to administrators when a coach requests team affiliation changes.

Sent to the coach after the request is approved or denied.

Sent to Coaches and Athletic Directors 3 days before the game with basic game information such as the date, time, and location of the game.

Sent to Coaches and Athletic Directors on the morning of the game day. The game day notification may include officials’ names and contact info if access to this information is enabled by officiating organization administrators in their System Settings.

Sent to Coaches and Athletic Directors when a rostered player receives a suspension.
(Only used with the League Management module.)

Sent to Coaches to complete official ratings & evaluations.
Sent 15 minutes after game start, then daily for up to 30 days if not completed.
Only sent when the rating system is in mandatory mode.

Sent daily to administrators when there are pending self-registrations.

Sent to administrators when a new registration is submitted for review.

Sent to users when their registration is denied.

Sent to a user when they are added to a new officiating organization.

Sent to users when their access to an organization is removed.

Sent to administrators when a user voluntarily leaves.
Includes: Count of upcoming assignments to be rescheduled.

Sent daily to officials who were added but haven’t logged in yet.

Sent when a new user is created in the system.
Includes their username and temporary password.

Sent to a user after failed login attempts to their account.

Sent when a user updates their username and/or password.

Sent when a user changes their email address.
Includes a secure link to confirm the new email.

Sent monthly to users inactive for 6+ months.

Sent to officials when their game is cancelled.
Also sent via text message and push notification (if enabled).

Sent to schedulers/admins when a game is permanently deleted.

Sent to officials when a scheduler posts a note on an assigned game.

Sent to officials when a new rating or evaluation is published for them to view.

Sent to schedulers and league personnel when an official files a report.

Sent to administrators when a user submits a new value for a custom field (with Auto-Expire ON).

Sent to both users and admins when a custom field entry expires.

Sent to users when a new file is added for them.
Only sent if uploader enables notification checkbox.

Sent when a general memo is published (if notification is enabled by the sender).

Sent immediately to officials when a new Message is published with the email option enabled.

Sent to users when a new video is uploaded to the library.

Sent to officials when a travel item (flight, hotel, etc.) is added to their game.

Sent when someone replies to a forum topic the user is participating in. Also sent via push notification, if enabled.

Sent to officials when a payment is sent to them through the Payment Center.

Sent on your birthday as a fun greeting from the Horizon team!