New Horizon Experience. This article describes the New Horizon Experience, which is available now. As of September 28, 2026, New Horizon is the default starting point on a computer or laptop. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. If you still have the older layout, choose Switch to New Horizon from the banner or your account menu. You can switch back to Legacy Horizon from that menu any time during the transition.
This article is for existing organization administrators who need another administrator on the subscription, or who need to transfer the System Owner. It walks through the Members Directory, Add User / Edit Permissions, and System Settings Organization steps. Officials who only work games, coaches, athletic directors, League Personnel, and location personnel cannot grant administrator permissions.
Granting administrator permission is a significant decision. Make sure you fully trust the person before you give them that control. Limiting how many administrators you create is wise for security, and having at least two is good practice so someone can help if the primary contact is unavailable.
What an administrator can do
In HorizonWebRef, an organization administrator is someone with Super User turned on. That person has full control over the organization's software subscription: they can change ownership, add or delete users, and change permissions. They can delete any user, including you. Horizon support cannot undo that action or reinstate a user an administrator deleted or downgraded.
Open the person you want to promote
You can set administrator permissions when you first add someone, or when you edit someone who is already in the organization.
From Members Directory, open the person's row menu and choose Edit Permissions under Admin. On a phone, the Directory bottom tab opens the same list; open the person's menu and choose Edit Permissions.
On a computer, the same menu sits in the Actions column.
To add a brand-new administrator, choose Add New from the Directory (or open Add Users) and complete the form with the options below before you save.
Choose these role options
On Add User or Edit User Permissions, open Role and permissions and set:
User Type: Official (your organization may show umpire, referee, employee, or another term from System Settings)
Membership Position: Assignor (your organization may show Scheduler, employer, or another assignor term)
Super User (full system settings access): turn this on. That is the control that makes them an organization administrator.
On a computer, the same Role and permissions section uses the wider layout.
When you turn Super User on, Horizon shows a Be Careful! warning. Read it, then choose I Understand to keep Super User on, or Cancel to leave it off. The warning explains that Super Users have full control, including the ability to remove other administrators. Horizon staff cannot reverse that if it happens.
Choose Add User or Save Permissions when you are ready. You cannot edit your own permissions; another administrator must change those for you.
Transfer the System Owner
Only organization administrators can transfer subscription ownership. Your organization can have as many administrators as you need, but only one System Owner at a time. Any administrator can change that designation later.
Add or promote the new person with Super User using the steps above.
Confirm they have a fully activated account (they have signed in and finished setting up). From Members Directory or Add/Edit Users, open Utilities and choose Login Records to check whether they have logged in.
Open System Settings, go to Organization, and set System owner to that administrator. On a phone, open Organization from the Overview tiles first.
On a computer, Organization shows the same System owner field in Organization identity.
The System Owner is listed on Members Home as the main point of contact for officials, coaches, athletic directors, location personnel, and League Personnel. The System Owner also has exclusive control over the Message from the Administrator that officials see when they sign in to the organization. Otherwise the System Owner works like other administrators.
Important considerations
Before you assign Super User, keep these points in mind:
Administrator control. Anyone with Super User has full control over the subscription. They can change ownership, add or delete users, and change permissions.
Potential risks. Administrators can delete any user, including you. Horizon support cannot add, edit, or remove user permissions for you, and cannot reverse or reinstate a user an administrator deleted or downgraded.
Trust and responsibility. Administrators' decisions about user permissions are final. Horizon staff cannot reinstate or change account permissions after an administrator deletes or downgrades someone.
Only existing organization administrators can perform these operations. Treat Super User as complete trust in that person.
If you still see the older layout
On a computer or laptop, the older legacy layout appears only if you switched back to Legacy Horizon. Choose Switch to New Horizon from the banner or your account menu to return. On that older layout, Membership Position may still read as User Position, System Settings may still show a Name / Address tab for System Owner, and Edit Permissions may appear as an edit pencil beside the name on Members Directory. The jobs you can do stay the same even when the chrome looks different.