Experience any hiccups with our HorizonWebRef mobile app for Android, iPhone, or iPad? Fear not, we've got some handy tips that can get you back on track in no time! The unique environment of our mobile apps offers a world of opportunity for both Android and iOS, but it also means we have limited live troubleshooting options. No worries, though, you can perform the following steps, which often resolve any minor glitches. If you're experiencing an issue with one of our mobile apps or something is not working the way you expect it to, you can try these steps:
Sign out and sign in again for a fresh start.
Uninstall the app, then reinstall it for a clean slate.
For Android users, reset your app to the factory settings to clear any cache or data that might be causing the issue.
If you've tried these steps and something still seems off, you can let our apps team know at apps@horizonwebref.com, and our engineers can use that feedback from users to troubleshoot issues and update the iOS and Android app stores with fixes in our next release.
Backup Option
If the troubleshooting steps above don't resolve your issue or app problem, you can use the mobile web version of the software in the meantime via the regular web browser application on your device (like Safari or Chrome). You can also create a shortcut in your browser for faster access to the mobile web.
Installing the mobile web app
Installing HorizonWebRef.com as a web app on an Android device:
Open the Google Chrome browser on your Android device.
Navigate to https://www.horizonwebref.com.
Tap on the Menu button (three vertical dots) at the top right corner of the screen.
In the dropdown list, select "Add to Home screen".
A prompt will ask you to name the shortcut, you can keep the default "HorizonWebRef" or modify it as per your preference. After naming it, click on "Add".
The HorizonWebRef.com web app will now appear as an icon on your home screen. You can tap this icon to open the web app anytime.
Installing HorizonWebRef.com as a web app on an iPhone:
Open Safari on your iPhone.
Tap on the Share button (box with an arrow pointing upward) at the bottom of the screen.
Scroll down in the list of options and tap on "Add to Home Screen".
You'll be prompted to name the shortcut. You can keep the default "HorizonWebRef" or modify it as per your preference. After naming it, tap on "Add" in the top right corner of the screen.
The HorizonWebRef.com web app will now appear as an icon on your home screen. You can tap this icon to open the web app anytime.
Providing Feedback
We're always open to constructive feedback about our Android, iPhone, or iPad apps. If you're encountering an issue or if you simply want to share with us what you like or don't like about any of our mobile apps you can let our apps team know at apps@horizonwebref.com, and our engineers will use that feedback from all our users to troubleshoot issues and update the iOS and Android app stores with fixes or improvements in our future releases. If you have overall feedback on the software itself and you have suggestions for new or different functionality, feel free to submit them to our feature suggestions forum at https://horizonwebref.com/new-features
Conclusion
We strive to make using the Horizon mobile app as smooth an experience as possible. If you happen to have an issue with one of our mobile apps, please follow the troubleshooting steps listed above. If those don't fix the issue, please use the mobile web version accessible via your device’s web browser until whatever issue you are having is fixed in the next app store update.