Understanding Your Payment Center Account
Your payment center account is an entirely separate account from your regular Horizon user account. Once you’ve opened and created a payment center account, your account will remain active and available to receive payments as long as you receive at least one payment per year and your user account remains active. If either your user account is terminated by your local officiating organization or you have no payments received for over 1 year, then your payment center account will be Deactivated.
Reactivating Your Payment Center Account
If your payment center account is Deactivated, contact our support team through our online messenger to review your options for reactivating your account. When communicating through our online messenger, the initial response you receive may be from our automated AI bot. If this is the case, choose the TALK TO A PERSON option to speak with a support agent.
If your payment center account was deactivated but you have received a payment within the last year, then your payment center account can be reactivated at no cost. If your payment account has not received any payments within the last year, then you will be required to setup a new account and pay setup fee again.
If you have any other questions or need further assistance, please contact our support team anytime.