Before you can activate your user account, you must have a registered user account that has not been terminated by your officiating organization. If you do not have a current registered user account, or if your previous user account was terminated by your officiating organization, you must use the New User Registration form located at https://horizonwebref.com/newUser to register and create a new user account.

Once your user account is registered and approved by your officiating organization, you may log in using your initial login credentials that the system will send you by email after your officiating organization has approved your account. There are three steps that must be completed to activate your user account.

Once those three steps have been completed, your account will be active.

You must log in to your account at least once every three months to keep your account active and in good standing. The system will require you to review your Personal Profile information every three months to verify accuracy. If you don't log in within three months, it's not a big deal. You can simply log in again to check things over.

If your account has had no logins within the last six months, your account will be limited and unable to receive game assignments. The system may stop sending notifications to user accounts that remain inactive for extended periods of time.

If you have an existing user account and it has not been deleted or deactivated by your officiating organization, you can reactivate your inactive user account simply by logging in and completing any on-screen requirements (like reviewing & saving your personal profile). If you do not know your login credentials, like your username, password, or authentication PIN, you can use the username/password reset option provided on the login page to recover your user account and corresponding login credentials. You may also access the account reset page directly at https://horizonwebref.com/forgot

If your user account has been deleted or deactivated by your officiating organization, you cannot log in. In this scenario, you no longer have a user account, and you must use the New User Registration form located at https://horizonwebref.com/newUser to register and create a new user account.

It's important to note that the instructions in this support article are in reference to user accounts, which are your main login credentials & profile in the Horizon software. If you have a Payment Center account, this account is entirely separate from your user account. If your Payment Center account has been deactivated or suspended, you must contact the Horizon support team using the online messenger in the bottom right corner of the website for further assistance.