How to activate my user account
Activating and setting up your user account
Updated over a week ago

Create an account

Before you can activate your user account, you must have a registered user account that has not been terminated by your officiating organization. If you do not have a current registered user account, or if your previous user account was terminated by your officiating organization, then you must follow our Registration Instructions listed in this support article to create a new user account.


Once your user account is registered and approved by your officiating organization, you may log in using your initial login credentials. There are three steps that must be completed to activate your user account.

  1. Log in using your initial login credentials

  2. Choose and set a new permanent password

  3. Set up and save your Personal Profile

Once those three steps have been completed, your account will be active.

Remaining Active

You must log in to your account at least once every three months to keep your account active and in good standing. The system will require you to review your Personal Profile information every three months to verify accuracy. If you don't log in within three months, it's not a big deal. You can simply log in again to check things over.

If your account has had no logins within the last six months, your account will be limited and unable to receive game assignments. The system may stop sending notifications to user accounts that remain inactive for extended periods of time.

Reactivate an Inactive User Account

To reactivate your inactive user account, all you need to do is log in and complete any on-screen requirements (like reviewing & saving your personal profile). Use the password reset instructions to recover your account if you cannot log in.

Deleted User Account

If your user account has been deleted or deactivated by your officiating organization, you will not be able to log in. In this scenario, you no longer have a user account, and you must use the registration instructions to register and create a new user account.

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