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Why does the software think I'm a robot?
Why does the software think I'm a robot?

How the system protects against automated attacks

Updated over a week ago

The Horizon software utilizes Google's reCAPTCHA to enhance security and protect the system from potential automated bots or malicious activities. reCAPTCHA is an advanced security measure designed to distinguish between legitimate human users and automated bots, ensuring a safe and smooth user experience. This article aims to explain why you might encounter the "We suspect you're a robot" message and how you can resolve this issue.

What is reCAPTCHA and Why is it Important?

reCAPTCHA is a sophisticated system that analyzes user interactions to identify human behavior patterns. By monitoring user actions, such as mouse movements, keyboard inputs, and navigation, reCAPTCHA assesses the likelihood of the user being a human or a bot. This assessment is represented by a score.

The purpose of reCAPTCHA is to protect the software from harmful bots attempting to gain unauthorized access, automate actions, or perform malicious activities. It enhances the software's security by blocking automated requests and ensuring that only genuine human users can access the platform.

How Does reCAPTCHA v3 Work?

CAPTCHA stands for "Completely Automated Public Turing test to tell Computers and Humans Apart." It is a security mechanism distinguishing between genuine human users and automated bots or malicious software attempting to gain unauthorized access or perform malicious activities on websites and online platforms. CAPTCHA typically presents users with challenges or puzzles that are easy for humans to solve but difficult for automated bots, ensuring a safer and more secure online experience.

Unlike the traditional CAPTCHA challenges, the reCAPTCHA utility that the Horizon software uses works silently in the background. It assigns a risk score to each user interaction, indicating the likelihood of that interaction being performed by a human. Scores range from 0.0 to 1.0, where lower scores indicate a higher risk of being a bot.

Why am I Being Identified as a Robot?

Several factors can contribute to reCAPTCHA identifying you as a potential or suspected robot:

  1. Suspicious Behavior: If your interactions on the platform resemble automated or bot-like patterns, such as rapid form submissions or repeated login attempts, the system may flag them as suspicious.

  2. Using a VPN or Proxy: Certain VPNs or proxies may share IP addresses with multiple users, leading to a higher risk score.

  3. Shared Network: If you are accessing the platform from a network used by many users, it may increase the likelihood of being flagged as a bot.

  4. Device or Browser Settings: Some browser extensions or settings may trigger false positives in the reCAPTCHA assessment.

  5. Previous Behavior: Previous actions on the software that raised suspicion may influence the risk score. Additionally, if another on a shared network visited our systems, their actions can contribute to their score if you share the same network or IP address.

Resolving the Issue:

If the software thinks you're a robot, there are steps you can take to resolve the issue:

  1. Check Your Internet Connection: Please ensure you have a stable Internet connection and try accessing the platform again. We recommend waiting at least 20 minutes after being identified as a robot before performing further tests.

  2. Disable VPN or Proxy: If you are using a VPN or proxy, try disabling it and attempt to access the software directly.

  3. Use Supported Browsers: Stick to mainstream browsers like Google Chrome, Firefox, or Safari, and ensure they are up-to-date.

  4. Clear Browser Data: Clear your browser's cache, cookies, and browsing history, then try accessing the software.

  5. Avoid Automated Actions: Avoid rapid form submissions, clicking excessively, or automating tasks.

  6. Enable JavaScript: Ensure that JavaScript is enabled in your browser, as reCAPTCHA relies on it.

  7. Check Security Extensions: Disable any security or ad-blocking extensions that may interfere with reCAPTCHA.

  8. Update or Delete Browser Extensions: Make sure your browser extensions are up-to-date. Ensure that any browser extensions you have installed are reputable. Some malicious or rogue browser extensions may perform automated background tasks that you're unaware of.

  9. Login Attempts: Limit the number of login attempts if you encounter issues during login.

  10. Login to Google directly: To help Google recognize your device and network as legitimate, it can be helpful to log in to Google directly first and then return to our system to try logging in again. You can log in to Google directly at

  11. Try a different device and network: Try performing your login on a different physical device that is connected to a different Internet provider network, preferably a network that is private and unique to you, like your home Wi-Fi network.

If you've followed all these steps and still experience issues, please contact the Horizon support team for more help using our Online Chat messenger. They will be happy to help you resolve the problem and ensure a smooth user experience with the software.

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