Account Login
Logging in and setting up your user account
13 articles
Usernames & Passwords
Help with obtaining, managing, and resetting your login credentials
- How to reset your username or passwordRecover your login when you cannot sign in. Horizon emails new credentials and can also text them when a verified mobile number is on your account.
- Security check failed. Please reload and try againWhat that message means, and how privacy-focused browsers can cause it.
- How do I get my initial username & password?Obtaining your login credentials for the first time
- How do I customize my username or password?Change the username or password you use to sign in from your Personal Profile.
- How to choose a safe passwordKeep your user account protected
- How to use Multi-Factor AuthenticationTurn on an optional authenticator code so signing in takes more than your password.
- What is my authentication pin?Using and finding your 6-digit authentication pin
- How to access my username or passwordUsernames and passwords are irreversibly encrypted
- Failed login notification. What should I do?Steps to take to protect your user account
- How to activate my user accountActivating and setting up your user account
- I have been locked out, what do I do?How temporary login lockouts work, and how to tell them apart from other sign-in problems.
- Why does the software think I'm a robot?How the system protects against automated attacks