New Horizon Experience. This article describes the New Horizon Experience. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. On a computer or laptop, choose Try the New Horizon Experience from the banner or your account menu. You can switch back from that menu any time.
This article is for Officials in the United States who need a personal Payment Receiver account in the Payment Center. Use it when your organization pays officials electronically and you do not have a personal payment account yet. Organization administrators who send payments follow a different path: create a Payment Sender (business) account first.
Open Payment Center from Payments in the side menu (or from the Payments area of your account). Stay on the personal account view when you create a receiver account.
Before you start
Your organization must already use the Payment Center for direct deposit. A business payment account for the organization has to exist before personal receiver accounts can be created. If it does not, Horizon shows a message asking you to contact your organization so they can start using Payment Center payments.
You also need an active Official membership and a phone number that is added and verified on your Personal Profile. Creating a receiver account asks for a short identity step with a verification code. Without a verified phone, that step cannot start.
1. Open Payment Center and choose Create
When you do not have a personal payment account yet, Payment Center shows a clear empty state: a payment receiver account does not exist for you. Choose Create a Payment Receiver Account to begin. Learn More opens Help Center topics if you want background first.
On a computer or laptop, the same empty state sits in the main Payment Center card. The button label is the same: Create a Payment Receiver Account.
2. Verify your phone if Horizon asks
If your profile phone is missing or not verified yet, Horizon stops here and explains that you must add and verify a phone number in your profile before continuing. Open Personal Profile, add or verify your phone, then return to Payment Center and choose Create a Payment Receiver Account again.
The same message appears on a larger screen in the short notice near the top of the page.
3. Complete the create account form
After the identity step succeeds, the Create a Payment Receiver Account form opens. Your name comes from your profile. Confirm the email Horizon will use for the payment account (or choose between your profile emails when more than one is listed). For a personal account, choose How old are you? — either Child - under 18 or Adult - 18 or older.
On a computer or laptop, the form uses two columns: account holder details on the left, and the one-time Account setup fee plus terms on the right. Review the fee amount for your organization, then agree to each required checkbox, including Dwolla Terms of Service and Privacy Policy, Horizon terms and privacy, Payment Center policies, and that the setup fee is non-refundable. Choose Agree and submit.
On a phone, scroll through Terms and agreements to reach every checkbox and the same Agree and submit button.
Horizon then asks you to certify that the information is accurate. Agree to continue.
4. Pay the setup fee on Stripe
When a setup fee applies, Horizon sends you to Stripe's secure checkout page to pay with a credit or debit card. Card numbers are entered on Stripe, not on HorizonWebRef. This is a one-time setup fee, not an annual recurring charge.
If checkout finishes but the account does not appear yet, return to Payment Center and choose Finish Setup. You will not be charged again for that paid attempt. If you cancel checkout, you are not charged.
5. Add a bank account next
After the payment account is created, add and verify a bank account so payouts have somewhere to land. Follow How to add and verify a bank account for those steps.
Keeping your account in good standing
To keep your personal Payment Center account active, you must receive at least one payment per year, and your Horizon user account must stay active with your organization. If your payment account is deactivated after a year without payments, you generally need to create a new account and pay the setup fee again. If you did receive a payment within the last year, support can often reactivate without a new fee. See What to do if your payment account is deactivated.
If your organization is not using Payment Center yet
Organization administrators set up the business Payment Sender account first. That path includes identity verification and business details. See How to create a Payment Sender account. Until that business account exists, personal receiver setup stays blocked for officials.
If you still see the older legacy desktop or laptop layout
On a computer or laptop, the older legacy layout stays until you choose Try the New Horizon Experience from the banner or your account menu. Labels can differ. Look for Setup an Account or a similar Setup Account control on the personal side, then follow the on-screen terms, certification, and setup-fee steps. Rules in this article still apply: the organization must use Payment Center first, the setup fee is one-time and non-refundable, and you still need a bank account afterward.