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Having trouble verifying bank account
Having trouble verifying bank account

These are the steps you can take to resolve verification issues

Updated over a week ago

If you have not received the verification micro-deposits from the Horizon Payment Center into your bank account after 4 business days (not including weekends or holidays), this may be due to a few things:

  • If we had an issue sending the two deposits to your bank account, you should have received a “Bank Verification Failed” email with instructions on what to do. If you didn’t receive an email, then the deposits may not have appeared in your bank account’s transaction history yet. You should wait one extra day to see if the transaction is rejected. Then, you can call your bank to see if the deposits were made and find out what the two amounts are.

  • You might have typed in your routing and/or account numbers incorrectly. We usually know if this happens and send you a “Bank Verification Failed” email. If this occurs, or you believe you mistyped the numbers, go to your Bank Accounts tab, delete the bank account and add it again.

  • The bank account might be unable to process transactions with our Payment Center Network. This can occur if you try to add a “non-transactional account,” such as an investment or money market account. The Payment Center only works with checking or savings accounts based in the U.S. Navigate to your Bank Accounts tab, delete the non-transactional bank account, and then link your checking or savings account.

  • Did you exceed the maximum number of verification attempts? It’s okay - we can still verify your bank! Check your online bank transaction activity or call your bank to confirm the amounts of the two deposits we sent to your account, then contact our Online Chat support team. We’ll work with you to get your bank account linked quickly.

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