Starting in July 2023, we will implement new identity verification requirements that apply to payment senders to combat fraud and ensure the utmost security for our platform. ⚠️
Why is this happening?
While it may come as a surprise, fraudulent activities and money laundering schemes can and do target online services like ours. Yes, even a referee/umpire scheduling software system. It is essential for us to proactively protect your money and maintain the integrity of our platform. Additionally, higher confidence in user identities will help us reduce payment service limitations imposed by our financial providers.
What's Changing?
Starting in July, individuals who wish to initiate financial transactions (e.g., schedulers, assignors, and administrators) must complete advanced identity verification once within the last 6 months. Identity verification is not mandatory for all schedulers, assignors, and administrators - only for those who intend to initiate (send) financial transactions. Individuals receiving financial transfers, such as referees and umpires, do not need to perform identity verification.
How often must this be done?
To ensure ongoing security, payment senders who have completed identity verification must regularly update their verification once every six months to retain access to sending funds. We may extend or shorten this timeline in response to threats or activities in the software.
How long does verification take?
Most verifications can be completed seamlessly through our automated verification system, taking less than 5 minutes. In rare cases where manual human review is required, the process may take up to 2 business days. We strive to make this process as convenient as possible while prioritizing security.
What's the process?
To perform Advanced Identity Verification, simply access your Personal Profile and navigate to the Synchronize tab. From this tab, click the START button for the Advanced Identity Verification option (AIV). Our trusted third-party identity verification provider, Stripe.com, will then guide you through the process. You must upload a take a photo of your government-issued photo ID, such as your driver's license or passport, and take a selfie using a mobile phone or webcam. You will also be asked to enter the last four digits of your US social security number. Your photo ID will be vetted and compared against your selfie to verify your identity. Your social security number will be checked to ensure it matches your identity document.
Where can I learn more?
We have various resources and information to help you securely navigate this process. If you have any questions, please reach out to our support team. Meanwhile, the following articles can provide valuable insights:
Thank you for being so cooperative in enhancing the security of our services. By working together, we can create the best services while keeping a safe environment for all users.