New Horizon Experience. This article describes the New Horizon Experience, which is available now. As of September 28, 2026, New Horizon is the default starting point on a computer or laptop. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. If you still have the older layout, choose Switch to New Horizon from the banner or your account menu. You can switch back to Legacy Horizon from that menu any time during the transition.
This article is for any member who wants to leave an officiating organization or have their Horizon user account removed. It covers what you can do yourself from Personal Profile Memberships, when your organization must remove you, and what happens after you leave. Organization administrators who need to remove someone else should see How to remove or delete users and members.
Work with your organization first
Leaving an organization or deleting a user account is something you should plan with your officiating organization. Individual organizations manage their own memberships. In most cases, contact your local organization to resign or leave, and ask them to remove your account when that is the right step. That gives them time to release your license spot, reschedule assignments, finish pay or reports, and keep the records they still need.
You cannot remove your last remaining organization membership yourself. If you belong to only one organization, that organization must remove you. Horizon does not offer a self-serve "delete my entire account" button that bypasses your organization.
Leave an organization from Memberships
If you belong to more than one organization, you can leave every organization except the one you are signed into, as long as you are allowed to leave that membership. Sign in to an organization you are keeping, then open Personal Profile and choose Memberships.
On a computer, Memberships uses the wider layout with the same My organizations list.
Find the organization you want to leave. Choose Leave on that organization (on a computer it sits in the Withdraw column).
Horizon asks you to confirm. Type the confirmation word exactly (typically LEAVE), then choose Leave organization. Cancel if you are not sure.
You can do this on a phone or a computer in New Horizon. You do not need a desktop-only path for Leave.
When Leave is missing
If you do not see Leave for an organization, it is usually for one of these reasons:
You are signed into that organization. Sign in to a different organization you are keeping, then open Memberships again.
You belong to only one organization. Your organization must remove you.
You are the association owner for that organization. Designate a new owner first. The new owner (or another organization administrator) can remove you afterward.
A required profile review is incomplete. Finish the review on Personal Profile. Join and Leave stay blocked until you confirm your profile is accurate.
After you leave
Your officiating organization is notified that you left. Future game assignments with that organization are declined. You lose access to that organization's subscription data, so be sure you no longer need it before you leave.
Disputes about membership management
If you believe an organization is abusing its membership responsibilities, contact support through Contact Support. That is rare. Support may review a dispute and decide what, if anything, Horizon can do. In many cases you will be referred back to your organization when the situation does not meet Horizon's definitions of abuse.
Your organization may have a legitimate need to keep your account for payroll or tax reporting after you stop officiating. Organizations pay for license spots, so they usually remove people who no longer need access when they can. They can keep a membership active while they still have a business reason to keep it.
If you still see the older layout
On a computer or laptop, the older legacy layout appears only if you switched back to Legacy Horizon. Choose Switch to New Horizon from the banner or your account menu to return. On that older Personal Profile, open the My Associations tab and use the withdraw control there. Leave yourself from Memberships is available in New Horizon on phone and computer; the older desktop layout was the place that walkthrough used before.