How to turn back an accepted game
Ask your assignor to take you off an assignment you already accepted.
New Horizon Experience. This article describes the New Horizon Experience. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. On a computer or laptop, choose Try the New Horizon Experience from the banner or your account menu. You can switch back from that menu any time.
Both layouts are in use right now. In the Horizon WebRef mobile apps for Android and iOS you see the New Horizon Experience. On a computer or laptop, the older legacy layout stays until you choose Try the New Horizon Experience from the banner or your account menu. Match the steps to the screen in front of you. When a control or rule exists on only one layout, this article says so. The steps below start with the New Horizon Experience in the apps, then cover that older desktop or laptop layout.
This article covers how officials request a turnback from My Schedule. Use it after you have accepted a game and you need to ask to be released. Your assignor decides whether to honor the request. The assignment stays yours until they remove you.
New Horizon Experience
Open My Schedule from Schedule. Find the game, then open Details. Next to your name, choose Request Turnback. On a phone, that choice may sit in the options menu next to your name on the assignment card. Enter a reason when the page asks for one, then send the request.
You will see a reminder that a turnback is only a request. It does not remove you. Wait for your assignor or for an email from HorizonWebRef that you have been removed.
Turnback requests cannot be made on the day of the game.
Your organization can require more notice (for example a set number of hours before game time). If the option is hidden, contact your organization.
If you still see the older legacy desktop or laptop layout
On desktop or laptop, open the game from your Game Schedule. Use the details icon in the Action column, then choose the request to turn back link next to your name. If you do not see the game, use Schedule Search & Filter at the top to change the date range, then click Search.