How to cancel games
Cancel a published game and notify everyone assigned to it.
New Horizon Experience. This article describes the New Horizon Experience. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. On a computer or laptop, choose Try the New Horizon Experience from the banner or your account menu. You can switch back from that menu any time.
Both layouts are in use right now. In the Horizon WebRef mobile apps for Android and iOS you see the New Horizon Experience. On a computer or laptop, the older legacy layout stays until you choose Try the New Horizon Experience from the banner or your account menu. Match the steps to the screen in front of you. When a control or rule exists on only one layout, this article says so. The steps below start with the New Horizon Experience in the apps, then cover that older desktop or laptop layout.
This article is for assignors, schedulers, and organization administrators who work on Master Game Schedule. Open it from Schedule in the side menu. Use this guide when you need to take a published game off the board and tell the people who were assigned to it. Coaches, athletic directors, and League Personnel can cancel one game only when an administrator turns on Feature #29 in System Settings. Canceling several games at once stays with assignors, schedulers, and administrators.
Watch the walkthrough
This video shows both ways to cancel: a single-game cancel from More actions, then a multi-game cancel from Actions on the red bar. The video shows the New Horizon Experience. On a computer or laptop, the older layout stays until you choose Try the New Horizon Experience from the banner or your account menu. That older layout is described at the end of this article.
What cancel does
Cancel is offered on published games from about the last three months forward. Horizon asks for a reason so the notice that goes out is clear. You can choose Weather, location conditions, Schedule, Postponed, Forfeit, or Other. If you choose Other, type a short explanation.
Assigned officials and attendees are notified as soon as you confirm. This cannot be undone. A cancelled game stays cancelled. If you later have a new date and time, use the built-in reschedule process instead of trying to reverse the cancel.
Published games show Cancel, not Delete. Unpublished games show Delete, not Cancel. If you select an unpublished game from the red bar and choose Cancel, Horizon publishes it first so the cancel notice can go out, then cancels it.
Cancel one game from More actions
When you only need to cancel one contest, you do not have to select it first. On a computer or on a phone, open that game and tap the three-dot button labeled More actions. Under Status, choose Cancel. Horizon opens the same confirmation you would see after a bulk cancel, including the Reason list.
On a computer, the same screen uses the wider layout.
Cancel several games from Actions
To cancel more than one game, select each card or row. On a phone, tap the card or its checkbox. On a computer, use the checkbox on the left of the row. Shift-click extends a selection on a large screen. Select visible grabs every game currently on screen.
A red bar pins under the top navigation and stays on screen as you scroll. It shows how many games are selected, plus Select visible, Clear, and Actions. Open Actions, then Status if you see that group, and choose Cancel.
On a computer, the same screen uses the wider layout.
If you only need the bulk path, see How to cancel games in bulk. That article uses this same walkthrough.
Choose a reason and confirm
The confirmation asks Cancel selected games? and reminds you that assigned officials will be notified and that the change cannot be undone. Choose a Reason, then tap Cancel Games only when you are sure. Tap Keep Games if you opened the dialog by mistake.
On a computer, the same screen uses the wider layout.
If you still see the older legacy desktop or laptop layout
Some organizations still see the older desktop or laptop layout. On that board, cancel one game from the Action column using the red circle with a slash. For several games, check the boxes, open Publishing on the top toolbar, and choose Cancel Games. The same publish-versus-delete rule applies: published games cancel, and unpublished games delete.