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I have been locked out, what do I do?
I have been locked out, what do I do?

Details about login security lock outs.

Updated over a week ago

There is only one option in this scenario: wait 1 hour.

What Happened?

Our system implements a security lock-out procedure anytime you perform repeated failed login attempts on the system with invalid login credentials. If you provide invalid credentials repeatedly, you will be temporarily locked out for at least 1 hour. This is not a permanent block and you will be able to try again, but you must wait the full hour before you can try again. There is no alternative option. Our technical support team cannot shorten this window or remove this restriction. Most lock-outs will be limited to one hour, but if you continue to perform invalid login operations, the system will extend subsequent lockouts longer and longer.

Why does this happen?

Well, the answer is simple - to keep your information safe. We do not want any unauthorized users accessing your account or your information. With increasing numbers of identity thefts and malicious web hacking, we are dedicated to keeping your information safe. So this feature allows us to cut off automated login attempts from random robots, hackers, and identity thieves so they cannot try to login into your account all day long until they figure out your login. We understand that if you've reached this, it might be an inconvenience for you, but really, it's for your own protection.

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