All Collections
Emails & Notifications
Email Notifications
Troubleshooting Outlook or Hotmail Email Delivery
Troubleshooting Outlook or Hotmail Email Delivery

How to whitelist our emails with Hotmail or Outlook webmail services

Updated over a week ago

Hotmail and Outlook email accounts have a higher tendency of placing our emails in your spam or junk folders. Generally, if you're not receiving messages from our system, they are likely located in your spam, junk, or trash folders. If you're still unable to receive messages to your Hotmail / Outlook accounts, your additional options are:

  1. Whitelist our email domain and addresses using the whitelist instructions listed at this link.

  2. Contact Hotmail / Outlook online support using this link.

  3. Contact Hotmail / Outlook phone support at +1 (800) 642-7676

Hotmail Whitelisting

  1. Open your mailbox and click the gear icon (upper right-hand corner).

  2. Choose Options from the menu

  3. Scroll down to the "Junk E-Mail" section.

  4. Select the “Safe Senders” link.

  5. Copy and paste the domain names and email addresses from this support article into the dialog box titled “Enter a sender or domain here”.

  6. Click the “Add” (+) button to the right of the dialog box.

  7. You should also check the "Blocked Senders" list to ensure that our addresses or domains are not listed there. If they are, remove them. Many users accidentally add us to their "Blocked Senders" list, which will obviously block all our emails.

If the mailing is in your "Junk E-Mail Folder," open the email and click the "Not Junk" button. You should also check that the mailing's email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List." If you see the mailing is from an address on this list, select it and click the Remove button.

Did this answer your question?