If you're encountering the Error Code -6 with a description of "net::ERR_CONNECTION_REFUSED" error when using our app, it means there's a problem establishing a connection to certain servers and some of the content is being blocked or is inaccessible. While most users don't experience this, there are several reasons why it might occur. This article explains these reasons and offers troubleshooting steps.
1. Ad Blocking Services
Ad Blocking apps or browser extensions prevent ads from being displayed. They function by blocking connections to known ad servers. Our app requires access to certain URLs for its functionalities. If you have an ad blocker enabled, it might block these necessary connections and prevent content from loading in the app.
Solution:
Disable or pause the ad blocker while using our app.
Whitelist our app in your ad-blocking tool.
2. VPN Services
VPNs (Virtual Private Networks) reroute your internet connection through another server, sometimes in a different country. Some VPNs might block or reroute requests to certain domains, causing connection issues.
Solution:
Disable your VPN service temporarily and try accessing the app again.
If you need to use a VPN, consider switching to a different server location or VPN service that doesn't block the necessary URLs. It's important to note that we don't directly support using VPN services to access our systems, and doing so may cause other issues to arise as well.
3. Content Filtering Systems
Content filters, often found in corporate, educational, or public WiFi networks, restrict access to specific types of online content. If you're connected to a network with strict content filtering, it might block connections to certain servers our app needs.
Solution:
If you're on a corporate or educational network, consider switching to a different network or using mobile data.
Contact your network administrator and ask if specific URLs or types of content are being blocked.
4. Network Restrictions or Firewall
Certain networks might have security measures that block specific URLs.
Solution:
Try accessing our app from a different network, like your home WiFi or mobile data if possible.
Ensure your device's firewall settings aren't blocking the app or specific URLs.
5. Data Saving Modes
Data-saving modes in browsers or device settings can modify network requests, leading to connection issues.
Solution:
Turn off data saving modes in your browser or device settings.
6. DNS Issues
Domain Name System (DNS) translates domain names to IP addresses. A DNS issue might prevent resolving specific domains.
Solution:
Change your DNS settings to a public DNS, like Google's (8.8.8.8 and 8.8.4.4) or Cloudflare's (1.1.1.1).
7. App Cache or Data
Sometimes, cached data in the app can lead to unexpected issues.
Solution:
Clear the app's cache/data. Note: This may reset some app preferences.
8. Android Version
Stock Android components power much of the in-app functionality. An outdated Android operating system, or an outdated Google Play Store can cause compatibility issues.
Solution:
Install all Android operating system updates for your device, and keep your apps updated, specifically any Android component apps, from the Google Play Store.
Conclusion
While the above steps resolve the issue for most users, if you're still facing problems, please reach out to our support team. We'll assist you personally and ensure you have a smooth experience with our app.