New Horizon Experience. This article describes the New Horizon Experience, which is available now. As of September 28, 2026, New Horizon is the default starting point on a computer or laptop. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. If you still have the older layout, choose Switch to New Horizon from the banner or your account menu. You can switch back to Legacy Horizon from that menu any time during the transition.

Custom Forms (the page title is Forms) is Horizon’s organization form hub. After you sign in, open it from the main menu under Shared, then choose Forms. Organization administrators build and publish forms, review submissions, and watch mandatory completion. Assignors and observers can review responses when your organization allows it. Officials and other members complete forms that are due, optional, or attached to a game from this hub, from the schedule, or from a login reminder.

Custom Forms is in limited release right now. Your organization sees Forms in Shared only when Horizon has turned the feature on for you. There is no System Settings switch to turn Custom Forms on yourself. When your organization is included, use the steps below. Forms Plus unlocks conditional logic, answer-match notifications, a higher published-form limit, and Horizon AI Summary on the responses board.

Custom Forms is not the same as Custom Profile Fields. Profile fields store ongoing member profile data. Custom Forms collect answers for workflows, compliance, game-day reports, and similar one-time or repeating tasks. Administrative Forms (the account-menu launcher) is a different menu of organization tools and is covered in its own Help Center article.

Forms lives in the main menu under Shared. It is not on the bottom phone bar (Home, Schedule, Availability, Directory) and it is not a top-level left-menu icon by itself — expand Shared first, then choose Forms.

On a phone, tap the menu icon (three lines) in the top-left corner so the main menu slides in. Open Shared, then tap Forms.

On a computer, use the dark main menu on the left. Click Shared to expand it, then click Forms.

When Forms opens, the page title is FORMS. On a computer the subtitle under the title reads Create forms, collect responses, and track completion for your organization. Members who only complete forms see Complete forms assigned to you and review what you already submitted.

On a computer, the same hub uses the wider list layout with the left navigation open.

Organization administrators see the All forms tab and, when they can view everyone’s responses, a Compliance tab. Members who are not managing forms see Due, Available, and Completed instead of All forms.

Forms is only available in the New Horizon Experience. If you open it while still on Legacy Horizon, Horizon explains that you need to switch to New Horizon, then open Shared and Forms again.

On All forms, choose Create form to start a blank draft, or Create from template to open the template gallery and start from a best-practice form. You can also choose Import backup to load a Horizon form backup JSON file as a new draft.

The form builder opens in a window. Work through the steps in order:

Use Preview to walk through the form without saving answers. Use Test (or Test submit) to submit a test response that does not count toward mandatory completion or reminders and never sends notifications.

On Setup, How this form is used chooses the attachment:

Standalone forms can require sign-in before opening, and can repeat once, once per season, once per year, or every time. Game forms can be mandatory or optional for the assigned crew. Staff forms opened from Master Schedule are always optional; to require staff completion on a game, assign them in a crew role and use an assigned-crew form.

On Completers, choose who the form is for:

For officials on specific games, choose a league when your organization uses leagues, a game code, and a position. For staff or Coach Schedule roles on specific games, choose at least one league or game code.

When the draft is ready, open Publish and confirm Publish this form? Members can then complete it. Publishing increases the form version when questions or answer options change on a live form. Use Unpublish from the form’s more-actions menu before you can delete a published form. Archive stops new submissions while keeping existing responses for staff.

On a published form card or row, choose Responses. The responses board shows submission counts, completion, needs review, and escalated totals, plus charts and the response list. Search responses, filter by workflow status, set a date range, and choose whether to include test submissions.

Open a row with View to read answers, add an internal note (staff only; not shown on member PDFs), and update workflow. Workflow statuses are New, Reviewed, and Escalated. You can mark several responses reviewed at once with Mark reviewed. Use Export CSV, Export PDF, or Print when you need a file or a printed copy. Export is labeled Export CSV here because the board also offers PDF export.

When a response includes a signature, staff who can view everyone’s responses also see a short Digital signature record under the signature image. See Signature fields and verification records below for what Horizon stores, how staff download or check a record, and how to talk about this with your organization’s counsel.

With Forms Plus, the responses board also offers Horizon AI Summary after at least three real submissions. The summary is a briefing of themes in the answers; generate it from the summary control on the board.

Open the Compliance tab to see incomplete mandatory standalone forms and incomplete game forms for assigned positions and Coach Schedule roles. The board lists who still needs to finish, with overdue and due-soon cues when a deadline applies.

Select people and choose Remind now (or Remind) to send one reminder email per person. Horizon allows one manual reminder per person per form per day. Daily reminder emails also appear under Reminders after sign-in when something is due. Draft and unpublished forms never send reminders.

When a form needs your attention, open Forms and check Due. Optional forms sit under Available. Finished work is under Completed, where you can view your submission or download your PDF when that is offered.

Game forms also appear from Personal Schedule, Master Game Schedule, or Coach Schedule under the form’s action name, such as Complete followed by the form title. Fill each page, then choose Submit form. If Save and resume is on for that form, you can leave and come back to a draft. If Allow edit after submit is off, only an organization administrator can reopen your submission.

When a form includes a Signature field, the electronic signature notice appears immediately above that signature pad. Check I agree to sign electronically, draw your signature, then submit. If the signature field is required, the consent checkbox is required too. If you change answers after signing, Horizon asks you to sign again before you can submit. Your organization keeps a verification record of the signing with the submission. Details for staff and counsel are under Signature fields and verification records below.

Signature fields (Forms Plus) collect a drawn signature plus an explicit electronic-signature consent, then keep a verification record with the submission. This section is for organization administrators and anyone reviewing forms with counsel. It describes what Horizon records and how staff can retrieve it. It is not legal advice, and it does not certify that a signature will be accepted in every court or under every statute.

On each signature field, Horizon shows the electronic signature notice immediately above the pad. The member must check I agree to sign electronically for that block when the signature field is required, or when they draw a signature on an optional pad. The notice states that they agree to sign the form electronically, that the signature applies to the answers on that submission, and that the organization may keep a verification record of the signing. Horizon will not accept the submit without that checkbox when consent is required for a signature on the form.

On a successful final submit (not a draft save), Horizon writes an append-only verification record for each signature that has real ink. If a signature is present and that record cannot be written, Horizon rejects the submit and leaves the answers as a draft so you do not get a “signed” response without a verification row.

Each record is tied to the signed-in member and that submission. Staff who can view everyone’s responses can see or download details that typically include:

Newer records bind the answers fingerprint and consent fingerprint into the verification code. Older records from before that update still verify against the information they were created with. Horizon does not rewrite old verification rows when you change a form later.

If the member changes non-signature answers after they have already drawn a signature, Horizon clears the pad for a new stroke and requires them to sign again before submit. Reusing the same old signature image after answers change is not accepted. That keeps the verification record aligned with the answers that were present when they signed.

On a signed response, open View and use the Digital signature record under the signature. Choose Download signature record for a printable signature verification record (organization name, form, submission, signer, each signature image, fingerprints, full verification code, integrity status, and the same caution that a printout alone is not enough). From the responses board utilities menu, choose Verify signature code and paste a code from that document to look it up for your organization.

The picture below is only an example screenshot from Help Center. It is not a real signature verification from your organization. Your real record appears only in Horizon when you download it from a signed response.

Export PDF and Print include the signature image plus a short audit block (signed time, signer, verification status, and a short record code; IP on staff exports). Export CSV marks signed fields as signed with a short code or fingerprint — not the full image and not a raw internal pointer.

Keep exports and verification records with your own retention practices. Confirm integrity again in Horizon when it matters; do not rely on a paper copy alone. Horizon hosts the verification data; your organization’s form wording and answers remain yours.

Verification rows are append-only. Deleting a form or submission in the product does not erase those verification rows. Publishing a new form version does not alter past verification records. If a member is allowed to edit after submit and signs again, Horizon can record a new verification row for the new signing; prior rows remain for history.

In everyday product terms, Custom Forms signatures are an electronic signature with a verification record: the signed-in member shows intent (checkbox plus drawn signature), the signature is stored with that submission’s answers, and your organization can retain and reproduce the record (on-screen audit, printable verification record, PDF/print, and CSV markers).

Many U.S. and Canadian frameworks look for intent, association of the signature with the record, and the ability to retain and accurately reproduce that record. Horizon is built to support those practical needs for organization forms. Horizon does not guarantee that any signature will win in court, and it does not issue a legal compliance certification for your templates. Quebec and other civil-law nuances, industry rules, and high-stakes waivers are for your organization’s counsel. This is also not a substitute for notarization or government qualified certificates.

Forms Plus is the paid upgrade for Custom Forms. It raises the published-form limit and unlocks:

When a step needs Forms Plus, the builder shows Forms Plus required and an Unlock Forms Plus path. Test submissions never send notifications, even with Forms Plus.

Custom Forms is only available in the New Horizon Experience. On a computer or laptop, the older legacy layout appears only if you switched back to Legacy Horizon. Choose Switch to New Horizon from the banner or your account menu, then open Shared and Forms again.