Multi-factor authentication (MFA), sometimes called two-factor authentication (2FA), Google Authentication, or a Google Authentication Code, is an optional advanced authentication method that allows you to log in after successfully presenting two pieces of evidence:
Knowledge (something only the user knows, like your username & password)
Possession (something only the user has, like a pin from your physical phone)
MFA better protects user data—which may include personal identification or financial assets—from being accessed by an unauthorized third party that may have been able to discover, for example, a password.
Where do I find the Authentication PIN?
A third-party authenticator (TPA) app or device enables two-factor authentication, usually by showing a randomly generated and frequently changing 6-digit Authentication PIN to use for login. You may use any TPA to perform this, but the most popular option is to use your mobile phone with the Google Authenticator app installed to receive the randomly generated Authentication PIN.
How to enable Multi-Factor Authentication?
You can optionally enable MFA in your Personal Profile using the 2-Step Login Authentication tab to enable this functionality. Click the TURN ON button to enable the functionality.
How do I disable this functionality?
You can disable this functionality in the same location as above if you wish to turn it off. Navigate to your Personal Profile page, choose the 2-Step Login Authentication tab, then click the TURN OFF button to disable the functionality. You will need to log in to your account to perform these actions. You will not be able to disable the functionality while logged out. See below if you're unable to log in.
What if I lose my PIN or Authentication Device?
If you lose your physical authentication device, like your phone, for example, you'll need to use our regular username/password recovery option, which will allow you to recover your account for this scenario. Once you've recovered your account, you can navigate to your Personal Profile to disable or re-setup your authenticator.
Do I have to use Google Authenticator?
Our multi-factor authentication (MFA) system is not limited to Google Authenticator. This is just one of the most well known applications for this purpose that we provide as an example.
Our MFA feature supports any third-party authenticator (TPA) app that provides OTP (One-Time Password) codes and can be initialized via a QR Code. Most of these OTP services are provided for free. Some examples of popular third-party authenticator (TPA) apps are Google Authenticator, Microsoft Authenticator, Authy, LastPass Authenticator, Duo Mobile, 1Password, FreeOTP, Authenticator Plus, Ubiquiti Verify, and many others.
When you've enabled the functionality and you're attempting to log into the system, you'll need to use whichever third-party authenticator (TPA) app that you initially used to set up and enable the multi-factor authentication feature.