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How to use Multi-Factor Authentication
How to use Multi-Factor Authentication

Details about using the optional Authentication PIN system

Updated over a week ago

Multi-factor authentication (MFA), sometimes called two-factor authentication (2FA), Google Authentication, or a Google Authentication Code, is an optional advanced authentication method that allows you to log in after successfully presenting two pieces of evidence:

  1. Knowledge (something only the user knows, like your username & password)

  2. Possession (something only the user has, like a pin from your physical phone)

MFA better protects user data—which may include personal identification or financial assets—from being accessed by an unauthorized third party that may have been able to discover, for example, a password.

Where do I find the Authentication PIN?

A third-party authenticator (TPA) app or device enables two-factor authentication, usually by showing a randomly generated and frequently changing 6-digit Authentication PIN to use for login. You may use any TPA to perform this, but the most popular option is to use your mobile phone with the Google Authenticator app installed to receive the randomly generated Authentication PIN.

How to enable Multi-Factor Authentication?

You can optionally enable MFA in your Personal Profile using the 2-Step Login Authentication tab to enable this functionality. Click the TURN ON button to enable the functionality.

How do I disable this functionality?

You can disable this functionality in the same location as above if you wish to turn it off. Navigate to your Personal Profile page, choose the 2-Step Login Authentication tab, then click the TURN OFF button to disable the functionality. You will need to log in to your account to perform these actions. You will not be able to disable the functionality while logged out. See below if you're unable to log in.

What do I do if I lose my PIN or Authentication Device (my phone)?

If you lose your physical authentication device, you'll need to use our regular username/password recovery option, which will allow you to recover your account for this scenario. Once you've recovered your account, you can navigate to your Personal Profile to disable or re-setup your authenticator.

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