Multi-factor authentication (MFA), sometimes called two-factor authentication (2FA) is an optional advanced authentication method that allows you to log in after successfully presenting two pieces of evidence:

  1. Knowledge (something only the user knows, like your username & password)

  2. Possession (something only the user has, like a pin from your physical phone)

MFA better protects user data—which may include personal identification or financial assets—from being accessed by an unauthorized third party that may have been able to discover, for example, a password.

Where do I find the Authentication PIN?

A third-party authenticator (TPA) app or device enables two-factor authentication, usually by showing a randomly generated and frequently changing 6-digit Authentication PIN to use for login. You may use any TPA to perform this, but the most popular option is to use your mobile phone with the Google Authenticator app installed to receive the randomly generated Authentication PIN.


How to enable Multi-Factor Authentication?

You can optionally enable MFA in your Personal Profile using the 2-Step Login Authentication tab to enable this functionality.


How do I disable this functionality?

You can disable this functionality in the same location shown above if you wish to turn it back off. You will need to log in to your account to disable this functionality. See below if you're unable to log in.

What do I do if I lose my PIN or Authentication Device (my phone)?

If you lose your physical authentication device, you'll need to use our regular username/password recovery option, which will allow you to recover your account for this scenario.

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