New Horizon Experience. This article describes the New Horizon Experience, which is available now. As of September 28, 2026, New Horizon is the default starting point on a computer or laptop. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. If you still have the older layout, choose Switch to New Horizon from the banner or your account menu. You can switch back to Legacy Horizon from that menu any time during the transition.
This article is for organization administrators and assignors. It covers Login Records on Members Directory in HorizonWebRef. Use it when someone cannot be scheduled and you need the exact status reason. Members who need to fix their own account should follow How to activate my user account.
Open Login Records
Open Members Directory from Users in the menu (on a phone, open the Directory tab). Choose Utilities (the gear on a phone), then Login Records.
On a computer, the same path uses the wider layout. Open Utilities, then Login Records.
You can also open Login Records from Administrative Forms under Management when your role includes that menu.
Read the status
Login Records lists people in your organization with their last login and a status. Search with Search by name, status, action, or reason when you are looking for one person or one reason. Use Export when you need a spreadsheet of the current list.
On a computer, the same window uses a table with Name, Last Login, and Status.
A green OK badge means that person is fully activated for assigning. A red badge names the requirement that still blocks them. People who are fully activated show OK rather than a blank status.
Software requirements to stay active
These requirements are enforced by the software for legal and security reasons. Organizations cannot turn them off:
Members must sign in and open at least one page in each of their officiating organizations at least once every 6 months.
Members must review and save their Personal Profile at least once every 6 months when the system prompts them.
When login activity is too old, Login Records may show No Login for 3+ Months or Never Logged In. When the profile is overdue, it may show Profile Update Required by User.
Other reasons someone can be inactive
In addition to those software requirements, Login Records can also show:
Registration Not Approved by Admin: a self-registered member is waiting for an organization administrator to approve them.
Missing Required SSN Number: the organization requires a Social Security number on the Personal Profile (or uses payroll that needs it). Organizations choose whether this is required in System Settings. By default it is not required.
Account Set to Not Ready: an organization administrator set the official to Not Ready. See How to set assigning readiness status.
What happens to an inactive account
An inactive account cannot be scheduled for games or assignments.
Accounts that remain inactive for more than 6 months may be deleted from the software.
Both the member and organization administrators receive an email report on the first day of the month when an inactive account affects them.
Once the missing requirement is finished, the status returns to OK and the person can be scheduled again. Point them to How to activate my user account when they need the member-facing steps.
If you still see the older legacy desktop or laptop layout
On the older layout, Login Records is still on Members Directory from the toolbar at the top of the page. The list still shows last login and the same status reasons. The Utilities gear menu, card layout on a phone, green OK badge, and search labeled Search by name, status, action, or reason belong to the New Horizon Experience.