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About Horizon
30-Day Money Back Guarantee
30-Day Money Back Guarantee

Details on our subscription refund policies.

Updated over a week ago

At Horizon, we are dedicated to providing organizations with exceptional scheduling software that enhances efficiency and productivity. We believe in the value our platform brings to your organization, and we back it up with our 30-day money-back guarantee. This guarantee is specifically applicable to annual subscriptions purchased for our primary software.

How It Works

  • Test the Waters: Upon initially activating your annual subscription for our primary software, you have a 30-day window to fully explore and evaluate its features. This lets you determine whether the software aligns with your organization's scheduling needs and requirements.

  • Complete Satisfaction: If, within the first 30 days of your initial subscription activation, you find that the software does not meet your expectations or no longer serves your organization's needs, you can cancel your annual subscription and receive a full 100% refund.*

  • Requesting a Refund: To initiate the refund process, contact our customer support team at and express your decision to cancel the subscription within the 30 days. We will guide you through the refund process to make sure you have a smooth experience.

  • Refund Eligibility: The 30-day money-back guarantee exclusively applies to annual subscriptions for our primary software. This guarantee does not extend to subscription renewals, add-on services, Payment Center setup or transaction fees, or any other services. Please note that the refund eligibility period begins when the subscription is first activated and made available for login. It is not based on the date the first payment is received.

Beyond the Guarantee Period

While our 30-day money-back guarantee provides a risk-free opportunity to explore our scheduling software, our commitment to your satisfaction doesn't end there. Our support team remains available to assist you throughout your subscription period, addressing any inquiries or technical issues that may arise.

Policy Limitations

  • One Refund Per Organization: The money-back guarantee is limited to one refund per organization for annual subscriptions to our primary software. If your organization has previously received a refund under this guarantee, subsequent requests will not be eligible.

  • Refund Eligibility Period: To be eligible for the refund, your cancellation request must be made within 30 days from the date the annual subscription is initially activated. Refund requests made after this period will not be processed under this guarantee. This policy is only available for the initial purchase. This policy does not cover renewal payments to extend your subscription for subsequent annual terms.

  • Exclusions: The 30-day money-back guarantee does not apply to subscription renewals, add-on services, Payment Center setup or transaction fees, or any other services beyond the initial purchase of the annual subscription for our primary software.

Our Commitment to Excellence

At Horizon, we strive for excellence in all aspects of our services. Your satisfaction and confidence in our scheduling software are paramount to us. We continuously enhance our platform based on user feedback to ensure it caters to your organization's evolving needs.

Experience the Horizon Difference

With our 30-day money-back guarantee for annual subscriptions, you can experience the Horizon difference risk-free. Join the growing number of organizations relying on our scheduling software to streamline operations and optimize efficiency.

*Refund requests made within 30 days of initial annual subscription activation are eligible for a full 100% refund on the subscription cost. For refund inquiries or cancellation requests, please contact our support team at

Terms and conditions apply.

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