New Horizon Experience. This article describes the New Horizon Experience, which is available now. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. On a computer or laptop you see it when you are in New Horizon. If you still have the older layout, choose Try the New Horizon Experience from the banner or your account menu. You can switch back from that menu any time.
This article covers changing the login username or password on Personal Profile in HorizonWebRef. Every signed-in member uses this page for their own account. Organization administrators looking at someone else's record cannot change that person's login from here.
Use it when you can still sign in and you want a new username, a new password, or both. You must know your current username and password. If you cannot sign in, start with How to reset your username/password. For the rest of the profile, see Personal Profile.
Open Personal Profile
Sign in first. Then open Personal Profile from your account menu. That item is labeled My Profile. You land on Overview, with tiles for each profile area.
On a phone, scroll the tile list until you see Security, then open it. On a computer, Security is in the tile grid and also in the left list.
On a computer, the same Overview uses the wider layout, with Security in the tiles and in the left list.
You can also choose Password from the same account menu. That opens the same Update login credentials page without going through Overview first. Personal Profile is still the everyday path when you are already working on your account.
On a computer, open the account menu from your name or photo in the top bar. Password is on that same list.
Open Change username or password
On Security, the first tile is Change username or password. The line under it says you can update your login username or password without leaving this page. Open that tile.
On a computer, the same tile sits across the top of Account security.
A window titled Update login credentials opens. The subtitle is Keep your account secure and up to date.
On a computer, Current Username and Current Password sit across the top, with Change Username and Change Password side by side below.
Confirm your current login
Before Horizon will save a new username or password, type your Current Username and Current Password. Both are required. Use the same values you signed in with, including capitalization.
If you just reset your password, Current Password is the temporary password Horizon emailed you, not the password you used to have. The reset erases that older password for good, so you do not need to remember it. Type the temporary password from the email (the same one you used to sign back in), then set a new permanent password in Change Password.
If those do not match, Horizon says your current username or password is incorrect. Check spelling and caps, then try again. After several misses you may need to wait a short time before trying again.
If you are signed in from an earlier visit and you no longer remember those values, sign out. Then use the forgotten username/password option on the login page. Do not guess from a previous session. After that reset, come back here and use the new temporary password as Current Password.
Change your username
You do not have to change both values. The Change Username card is marked Optional on a larger screen. Fill it only when you want a new username.
Enter the New Username, then enter it again in Repeat New Username. The two fields must match. Usernames start with a letter. After that you can use letters, numbers, and period, underscore, or hyphen. Spaces and apostrophes are not allowed.
Choose Save New Username. When it works, Horizon shows Username updated. Use the new username the next time you sign in. If that username is already taken, choose another and save again.
Change your password
The Change Password card is also optional unless Horizon is requiring a new password after a temporary sign-in. Enter a New Password, then enter it again in Repeat New Password. The two fields must match.
The page lists Password requirements and a strength label such as Weak, OK, Good, or Strong. A new password needs at least 12 characters, a lowercase letter, an uppercase letter, a number, a symbol, and it must be hard to guess. It cannot match your current password, and it cannot match your username.
Choose Save New Password. When it works, Horizon shows Password updated. Use the new password the next time you sign in.
After a username or password change, Horizon emails a Login Credentials Changed notice to the email on your account. That message is information only. You do not need to click anything in it to finish the change. If you did not make the change, sign in to confirm you still have access, or reset the password from the login page.
If Horizon asked you to set a password after sign-in
Sometimes you sign in with a temporary password after a reset, and Horizon requires a permanent one before you continue. The banner says Security check: set a new password to continue. On that screen, Current Password is the temporary password from the email, not the older password that the reset already erased. Type your current username and that temporary password, then create a new password that meets the same requirements. After you save, you continue into Horizon.
If you cannot sign in
This page is only for people who already know their current username and password. If you cannot sign in, do not look for Administrative Forms. Use How to reset your username/password, or open the forgotten username/password form from the login page.
After a password reset, some other profile identity edits can pause for a short time. You can still open Security and finish setting a permanent password. Use the temporary password from the reset email as Current Password. The password you had before the reset is already gone.
If you still see the older layout
On a computer or laptop, the older legacy layout stays until you choose Try the New Horizon Experience from the banner or your account menu. This article describes the New Horizon screen. Until that older layout is retired, use the English words you see there.
On that older screen, the change lives under Administrative Forms, then Change Username and/or Password. You still type your current username and password. After a reset, that current password is the temporary password from the email, not the older one the reset already erased. To reveal the new fields, uncheck I don't want to change my username or I don't want to change my password. New Horizon does not use those checkboxes. It shows Change Username and Change Password as separate optional cards instead.