New Horizon Experience. This article describes the New Horizon Experience. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. On a computer or laptop, choose Try the New Horizon Experience from the banner or your account menu. You can switch back from that menu any time.

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This article covers Buy Add-on Licenses in HorizonWebRef - the Pay Portal purchase flow for buying additional license seats or add-on capacity for your organization.

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It is for organization administrators and members who are authorized to purchase add-on licenses. Use it when you need more seats or add-on capacity. Renewing the base subscription uses Subscription Renewal; paying officials uses Payment Center.

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Both layouts are in use right now. In the Horizon WebRef mobile apps for Android and iOS you see the New Horizon Experience. On a computer or laptop, the older legacy layout stays until you choose Try the New Horizon Experience from the banner or your account menu. Match the steps to the screen in front of you. When a control or rule exists on only one layout, this article says so. The steps below start with the New Horizon Experience in the apps, then cover that older desktop or laptop layout.

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When your organization runs out of licenses, you can buy Add-on Licenses without waiting for your renewal. Add-on Licenses are sold in groups of five and are added to your subscription as soon as the payment completes.

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This article describes the upgraded page for buying Add-on Licenses. If you see an older layout without the summary tiles across the top, you are on the legacy experience. The pricing rules are the same, but the layout looks different. Match what you see on screen.

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Sign in and open the page for purchasing Add-on Licenses from your account. You need to be able to see settings for the organization, which normally means an Assignor or someone given settings access.

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Current Licenses is the number your subscription provides today. Licenses In Use shows how many of those are occupied. Term Ends is the last day of your current subscription, which is also the day any Add-on Licenses you buy here will expire.

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Pick a quantity from the list. Add-on Licenses come in groups of five, so the choices go up in fives. As soon as you choose a quantity the page shows the price per license, the license cost, sales tax if it applies, and the total due today.

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The page also shows the new total number of licenses you will have after the purchase, and an estimate of what your next renewal will cost with that larger license count. Use the estimate to sanity check the ongoing cost before you commit.

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This is the part people most often miss. Add-on Licenses bought here are not prorated. You pay the full price per license no matter how much time is left in your term, and the Add-on Licenses expire with the rest of your subscription rather than running for a year of their own.

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Buying Add-on Licenses also does not change your expiration date. Your term ends when it was always going to end.

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If you have several months left in your term, buying now gets you the licenses immediately at full price. If you only have a few weeks left, waiting for your renewal is usually the better value because the same money buys a full term.

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When your subscription is within 31 days of ending, this page stops selling Add-on Licenses and sends you to renewal instead. That is intentional. Buying full-price Add-on Licenses that expire in a few weeks and then paying for them again at renewal would mean paying twice for the same period.

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Complete your renewal first, choosing the license count you actually need for the coming term. If you genuinely need Add-on Licenses before the renewal is processed, contact us and we will help.

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Tick the box confirming that you understand the purchase terms, then choose Pay Now. Confirm the amount in the dialog and you will be taken to a secure payment page to enter your card details. When the payment succeeds you are returned to HorizonWebRef and your new Add-on Licenses are available immediately.

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The secure payment page and receipt identify your organization by both its name and HorizonWebRef subscription number. They show the number and per-license price of the Add-on Licenses, the resulting total licenses, their expiration date, and any sales tax. This identifies the subscription receiving the licenses even when the person or card paying has a different name.

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Purchases of Add-on Licenses are final and non-refundable. Review the quantity and total before you confirm.

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If you close the payment window or leave before finishing, nothing is charged and no Add-on Licenses are added. Come back whenever you are ready.

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If your card is charged but the page does not show a confirmation, do not pay a second time. Wait a moment and refresh. The purchase is recorded once, no matter how many times the page is reloaded. If it still does not appear, contact us with the reference number shown on the confirmation screen.

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Purchases of Add-on Licenses are non-refundable. Payments that are returned for insufficient funds, charged back, or cancelled incur an additional 50.00 USD fee. All amounts on the page are shown in US Dollars. Submitting a payment confirms your continued agreement with our Privacy Policy and Terms and Conditions. Add-on Licenses are paid online only.

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If the page says Add-on Licenses are not sold online for your account, your organization is on a custom package. Contact us and we will add the licenses you need and invoice you directly.

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If the secure payment page will not open, wait a moment and try again. If it keeps failing, contact us rather than trying repeatedly.

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On a computer or laptop, open Purchase Additional Licenses from billing or utilities when you have administrator access. Confirm Your Name, For Association, Current System Expiration, Current # of Licenses, and Cost Per License. Choose Number of Additional Licenses to Purchase in groups of five and review Total Licenses After Purchase, Add-On License Cost, and Total Due (plus sales tax when it applies).

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Read the note that additional licenses do not change your expiration date. Choose a card logo under Select A Payment Method, confirm License Expiration and Non-Refundable, then complete payment. License add-ons are non-refundable.

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Sold in fives, same expiration as the subscription, and the renew-first gate near expiration are the same on both layouts. Pay Now, a terms checkbox, and the hosted checkout page belong to the New Horizon Experience in the apps.