New Horizon Experience. This article describes the New Horizon Experience, which is available now. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. On a computer or laptop you see it when you are in New Horizon. If you still have the older layout, choose Try the New Horizon Experience from the banner or your account menu. You can switch back from that menu any time.
This article covers Buy Add-on Licenses in HorizonWebRef - the Pay Portal purchase flow for buying additional license seats or add-on capacity for your organization.
It is for organization administrators and members who are authorized to purchase add-on licenses. Use it when you need more seats or add-on capacity. Renewing the base subscription uses Subscription Renewal; paying officials uses Payment Center.
Getting started
When your organization runs out of licenses, you can buy Add-on Licenses without waiting for your renewal. Add-on Licenses are sold in groups of five and are added to your subscription as soon as the payment completes.
How to open the page
Sign in first. Open System Settings, then Subscription. On a phone, Subscription is in the settings area list. Scroll to User licenses and choose Buy more licenses.
On a computer, Subscription is in the left list on System Settings. Buy more licenses sits on the User licenses section.
You can also open User Management and choose Purchase more licenses from License capacity. That is the everyday path when you are adding people and you have run out of seats.
On a computer, License capacity is the card on the right. Purchase more licenses is on that card.
Reading the summary tiles
The purchase page opens with three summary tiles. Current Licenses is the number your subscription provides today. Licenses In Use shows how many of those are occupied. Term Ends is the last day of your current subscription, which is also the day any Add-on Licenses you buy here will expire.
On a computer, those same three tiles sit across the top of the page, above the Add-on Licenses card and How Add-on Licenses Work.
Choosing how many to add
Pick a quantity from the Add-on Licenses list. Add-on Licenses come in groups of five, so the choices go up in fives. As soon as you choose a quantity the page shows the Price Per License, the License Cost, Sales Tax if it applies, and the Total Due Today.
The page also shows Total Licenses After Purchase, and an estimate of what your next renewal will cost with that larger license count. Use the estimate to sanity check the ongoing cost before you commit.
On a computer, the quantity list and the price summary sit on the Add-on Licenses card, with How Add-on Licenses Work beside it.
How Add-on Licenses work
This is the part people most often miss. Add-on Licenses bought here are not prorated. You pay the full price per license no matter how much time is left in your term, and the Add-on Licenses expire with the rest of your subscription rather than running for a year of their own.
Buying Add-on Licenses also does not change your expiration date. Your term ends when it was always going to end.
If you have several months left in your term, buying now gets you the licenses immediately at full price. If you only have a few weeks left, waiting for your renewal is usually the better value because the same money buys a full term.
Close to your renewal
When your subscription is within 31 days of ending, this page stops selling Add-on Licenses and sends you to renewal instead. That is intentional. Buying full-price Add-on Licenses that expire in a few weeks and then paying for them again at renewal would mean paying twice for the same period.
Complete your renewal first, choosing the license count you actually need for the coming term. If you genuinely need Add-on Licenses before the renewal is processed, contact us and we will help.
Paying online
Tick the box under Before You Pay confirming that you understand the purchase terms, then choose Pay Now.
On a computer, Before You Pay and Pay Now sit at the bottom of the Add-on Licenses card.
A window titled Submit Your Payment asks you to confirm the amount. Choose Continue to Payment and you will be taken to a secure payment page to enter your card details. When the payment succeeds you are returned to HorizonWebRef and your new Add-on Licenses are available immediately.
On a computer, the same Submit Your Payment window opens over the purchase page.
The secure payment page and receipt identify your organization by both its name and HorizonWebRef subscription number. They show the number and per-license price of the Add-on Licenses, the resulting total licenses, their expiration date, and any sales tax. This identifies the subscription receiving the licenses even when the person or card paying has a different name.
Purchases of Add-on Licenses are final and non-refundable. Review the quantity and total before you confirm.
If you close the payment window or leave before finishing, nothing is charged and no Add-on Licenses are added. Come back whenever you are ready.
If your card is charged but the page does not show a confirmation, do not pay a second time. Wait a moment and refresh. The purchase is recorded once, no matter how many times the page is reloaded. If it still does not appear, contact us with the reference number shown on the confirmation screen.
Payment terms
Purchases of Add-on Licenses are non-refundable. Payments that are returned for insufficient funds, charged back, or cancelled incur an additional 50.00 USD fee. All amounts on the page are shown in US Dollars. Submitting a payment confirms your continued agreement with our Privacy Policy and Terms and Conditions. Add-on Licenses are paid online only.
If something does not look right
If the page says Add-on Licenses are not sold online for your account, your organization is on a custom package. Contact us and we will add the licenses you need and invoice you directly.
If the secure payment page will not open, wait a moment and try again. If it keeps failing, contact us rather than trying repeatedly.
If you still see the older legacy desktop or laptop layout
On a computer or laptop, open Purchase Additional Licenses from billing or utilities when you have administrator access. Confirm Your Name, For Association, Current System Expiration, Current # of Licenses, and Cost Per License. Choose Number of Additional Licenses to Purchase in groups of five and review Total Licenses After Purchase, Add-On License Cost, and Total Due (plus sales tax when it applies).
Read the note that additional licenses do not change your expiration date. Choose a card logo under Select A Payment Method, confirm License Expiration and Non-Refundable, then complete payment. License add-ons are non-refundable.
Sold in fives, same expiration as the subscription, and the renew-first gate near expiration are the same on both layouts. Pay Now, a terms checkbox, and the hosted checkout page belong to the New Horizon Experience.