New Horizon Experience. This article describes the New Horizon Experience, which is available now. As of September 28, 2026, New Horizon is the default starting point on a computer or laptop. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. If you still have the older layout, choose Switch to New Horizon from the banner or your account menu. You can switch back to Legacy Horizon from that menu any time during the transition.
This report is for organization administrators on the business Payment Center account. Everyday officials do not see it on a personal account.
Open the report
Open Payment Center for your organization (business account). Open Account tools (Utilities / the gear), then choose Officials not ready (or your organization’s word for officials).
The window title is Officials Not Ready to Receive Payments. The intro explains that these people cannot receive Payment Center payments yet and need to finish personal account setup, add a bank, and verify it when needed.
Read the list
Each row shows the person’s Name, Last login (or Never), and a status such as:
No account yet
Account deactivated or suspended
Additional documentation required
No bank account added
Bank account not verified
Unknown
A count line can summarize how many accounts are not ready. When nobody is missing setup, you see All set and Every official who needs a Payment Center account is ready to receive payments.
Email a reminder
Choose Email these officials to open Compose Email with that group and a short reminder. The usual subject is Setup your Horizon Payment Account ASAP. Send when you are ready, then follow up in Messaging if needed.
For the rest of Payment Center (banks, send payments, ownership), see the Payment Center how-tos in the Help Center, starting with What is the Payment Center?.
If you still see the older layout
On a computer or laptop, the older legacy layout stays only if you switched back to Legacy Horizon. As of September 28, 2026, New Horizon is the default starting point. Choose Switch to New Horizon from the banner or your account menu to return. This article describes the New Horizon Account tools report. On the older Payment Center overview, a similar “not upgraded” or not-ready list may sit on a different tab or menu — use the English words you see there until that layout is retired.