New Horizon Experience. This article describes the New Horizon Experience, which is available now. In the Horizon WebRef mobile apps for Android and iOS, New Horizon is already what you see. On a computer or laptop you see it when you are in New Horizon. If you still have the older layout, choose Try the New Horizon Experience from the banner or your account menu. You can switch back from that menu any time.
This article covers Personal Profile in HorizonWebRef - the account page where every signed-in member maintains their own contact details, preferences, security settings, and related profile areas.
It applies to all members who sign in with their own account (officials, coaches, administrators, and other roles). Use it when you need to update how people reach you, complete a required profile review, manage notifications or privacy, or strengthen account security. Organization administrators editing someone else use different admin tools - this page is for your own profile only.
Getting started
Your Personal Profile is where you keep HorizonWebRef up to date about you: how to reach you, where you are located, how you prefer to be notified, and how you protect your account. Schedulers and your organizations rely on this information for assignments, mileage, payroll, and account security.
How to open your profile
Sign in to HorizonWebRef, then open Personal Profile (or the My Account / profile menu item your organization shows). You usually land on Overview. From there, open any profile area from the tiles, or use the left sidebar on larger screens. On a phone, use Back to overview when you want to return to the tile list.
Settings that belong to a specific organization (privacy, organization details, and some preferences) apply to the organization you are signed into. If you belong to more than one, use the organization switcher when the page shows one.
Finding your way around
Overview is home base. You will see your name, a short role line, and a Profile completion percentage with a status such as “Complete your profile” or “Profile ready.” Shortcut tiles open each area: Contact, Addresses, Notifications, Preferences, Privacy, Organization details, Connections, Security, Payments & identity, Memberships, and (when shown) Add-on services.
On a computer, the same screen uses the wider layout.
Tap or click View what is still needed on the completion control to open a checklist. Items that still need attention jump you to the right section. Required and recommended items both count toward the percentage. Typical checklist items include your first and last name, email, at least one phone number, language preference, and multi-factor authentication (often recommended, not always required).
On a computer, the same screen uses the wider layout.
Keeping your profile complete helps you receive assignment messages reliably and avoids being blocked when Horizon or your organization asks you to confirm that your information is accurate.
When a profile review is required
From time to time, Horizon or your organization may ask you to review your profile and confirm it is still accurate. You will see a Required profile review banner. Work through the missing items, open each required section at least once, then choose I confirm my profile is accurate. If you scroll away from the banner, a sticky Confirm control may stay available so you can finish without hunting for the top of the page.
Add-ons and Memberships are usually not part of the “open every section” rule. Exact requirements can vary by organization, but a typical minimum includes first and last name, home address, email, a phone number, phone verification on Security, and a language preference. Multi-factor authentication is usually recommended.
If Confirm stays blocked, read the incomplete list on the page. Fix those items, save where needed, and try again. Common blockers include a missing home address, no usable phone number, an unverified phone, a required section you never opened during the review, or a language preference that is not set.
Saving your changes
Most profile areas have their own Save changes control (and some show automatic-save messages). Unsaved changes are called out per section. After a successful save you usually see a short confirmation such as “Saved.”
Save the section you edited before switching organizations or leaving the page if the UI still shows unsaved changes. If a save fails and shows a reference code, keep that code when you contact support. If you see “This page expired,” refresh and try again. For connection problems, check your network, refresh, and retry.
Changing your name, email, phone, or an existing date of birth may ask for an extra verification step in a dialog before the save completes. Those flows are explained under Contact. First-time phone verification still happens under Security. Entering a date of birth for the first time does not use that extra check.
Contact
Contact is where you maintain who you are and how people reach you. It includes your name, email addresses, phone numbers, date of birth, and (when collected) emergency contact details.
Your name
Enter your first and last name as they should appear for your account. Each name must be at least two characters, and the two fields cannot be the same word. Profiles belong to the individual account holder and are not transferable. If you inherited someone else’s login, create your own account instead of renaming theirs.
Name changes may need Horizon review under the name change policy. A link to that policy appears when you start a name change. If payment identity verification has already approved your legal name, the name fields may be locked. An administrator can also lock a name so it cannot be changed.
When Horizon approves a name change, you may be asked to complete a required profile review on your next sign-in so you can confirm everything still looks right. Phone numbers you already verified stay verified. You do not need to verify them again just because your name changed.
Your primary email is required and must be a valid personal address. Staff-reserved domains are rejected. A secondary email is optional, may be left blank, and must differ from the primary address when present.
Changing your primary email usually starts a pending confirmation. Until you confirm the new address, a banner may show the pending change, and other identity edits can pause. Saving another email change while one is still pending typically cancels the older request (you will be asked to confirm). When the page offers it, you can cancel a pending email change from the banner.
Adding, changing, or clearing a secondary email can require an identity check first. When multi-factor authentication is off, a dialog asks you to Call or Text your current verified phone and enter the code. Stay in that dialog; you do not need to open Security for this step. After the code succeeds, the save continues. Security remains the place to verify a phone for the first time.
Phone numbers
Enter at least one of mobile, home, or work. Each number can appear only once on the form. Clearing a phone field and saving should remove that number. If an old number seems to come back, clear the field again, leave the field, then save.
On a computer, the same screen uses the wider layout.
Typing a number is not the same as verifying it. Verified numbers show a verified indicator. Complete verification under Security.
Emergency contact and date of birth
Emergency contact name and phone may be collected for safety. Date of birth is on the Email card in Contact. It is optional unless your organization uses age-based scheduling, in which case it is required. You can leave it blank when it is optional. Changing a date of birth that is already on file may ask for an extra identity check, and then other identity fields (name, email, and phone) can stay locked for a few days.
Why some identity fields lock temporarily
To protect accounts from takeover, Horizon may temporarily lock identity fields or ask you to prove you control the account before changing name, email, or phone.
After you change one of those, other identity types may stay locked for about 3-4 days, though you can usually still update the same type you just changed. Identity changes may also pause for about 72 hours after a password reset, or while an email change or name review is pending.
When extra verification is required, follow the dialog prompt. You might enter an authenticator app code (if MFA is enabled), a code emailed to your current email (often before changing phone), or Call or Text your current phone and enter the code (often before changing email or name). After you succeed, the save continues. Incorrect or expired codes need a new request, and rate limits may ask you to wait a few minutes.
Addresses
Your home address is typically required. An optional work address is a workplace reference for schedulers only. Mileage uses your home address only.
On a computer, the same screen uses the wider layout.
Entering an address
Choose Country first when the form asks for it, because postal rules and state or province options depend on the country. Then enter street address, city, state or province, and postal code. Optional address lines 2 and 3 can be shown or hidden; they must not simply repeat line 1.
Use Verify address when it is offered so Horizon can validate and normalize the location, then save the Addresses section.
Map and pin
After a valid home address is saved, a map can show your home location. If the pin is wrong, drag it. The home pin position affects mileage calculations. An empty map usually means a valid home address has not been saved successfully yet.
Work address
Expand Add work address when you need one. Work address must differ from home. A workplace name is optional. Work address is shown to schedulers as a reference and is not used for mileage.
If an address will not save
Check for missing or too-short street, city, state, postal code, or country values. Postal code length must match the selected country. Some saves require address verification first. Fake or placeholder street text is rejected and can violate the Terms of Service.
Sometimes formatting is corrected quietly after save (for example postal code style). Glance at the fields if you are unsure what changed.
Notifications
Notifications control how assignment messages reach you by text and which devices can receive push alerts.
On a computer, the same screen uses the wider layout.
Assignment text messages
Opt in by selecting your mobile carrier gateway, or leave that blank to opt out of that delivery path. You can set a maximum number of texts per day (including unlimited when offered) and quiet hours with “Do not text before” and “Do not text after.”
If Mobile carrier is Verizon, AT&T, or T-Mobile (or already saved as one of those), a warning appears titled This carrier no longer delivers free assignment texts. Those carriers have discontinued their free Email-to-SMS gateways, so assignment texts through that setting will not arrive. Install the Horizon WebRef mobile app for Android or iOS to get push notifications instead. Paid Premium SMS (real text messages, not email-to-SMS) is coming soon. View Premium SMS opens Add-on services.
Send test text sends a sample assignment-style message to your mobile number after your profile and mobile details are saved. If your carrier is not listed, use the in-product help link for unsupported carriers. Premium SMS options (true SMS rather than email-to-SMS) may appear under Add-on services when available.
Push notification devices
Devices enrolled for push notifications are listed so you can see what will receive app alerts. Manage device enrollment from the mobile app when needed.
Preferences
Preferences cover language, calendars, and scheduling defaults for roles that use them.
On a computer, the same screen uses the wider layout.
Language controls emails, texts, and page language. Changing it may reload the page. In some contexts the site or app language selector drives this value, and the field is read-only on the profile.
You may also set news feed options, whether your calendar week starts on Sunday, Monday, or the same day as your organization, and whether availability calendar saves default to all organizations or only the current one (you can still change that while editing availability).
If your role includes scheduling preferences, you can choose a default scheduling group, assign sort order, and the default date range loaded on the schedule page. Longer ranges show more games or events but can load more slowly.
Privacy
Privacy controls what other members of the selected organization can see on your profile. Schedulers and organization administrators can still use contact and address information as needed for assignments and management.
On a computer, the same screen uses the wider layout.
These settings are stored per organization, so switch organization first if you belong to more than one. Mark email, individual phone numbers, home address, and work address as Private when you do not want other members to see them. Private email still receives messages sent directly to you or from game or event crews.
Organization details
These fields apply only to the selected organization. They are not the same as your global Horizon contact information.
On a computer, the same screen uses the wider layout.
Personal ID is an organization-specific identifier often used in payroll and reporting. Do not enter a Social Security number in that field. It is not your U.S. Soccer ID. Certification is the level shown to schedulers. It is not filled from U.S. Soccer licenses. Custom fields are questions created by the organization (not standard Horizon fields). Answers may be encrypted at rest, and the organization can view responses. Some fields are required, and some auto-delete after a set number of days.
When your organization requests bank and tax information, you may see Social Security number, bank routing and account numbers, and account type. Those values support the organization’s payroll and tax needs. They stay hidden while an administrator is simulating you.
If you switch organizations with unsaved edits, the page warns you that discarding is required to continue.
Connections
Connections let you link external services. Each connection is independent of the others.
On a computer, the same screen uses the wider layout.
If you belong to a U.S. soccer organization, Connections opens with a U.S. Soccer card so you can link the 16-digit U.S. Soccer ID from the Learning Center. That ID belongs to you, not to one organization, and it is not the organization Personal ID or Certification fields on Organization details. For the full how-to, including what schedulers see, see How to link your U.S. Soccer ID.
Google Calendar & Contacts syncs assignments to Google Calendar and can optionally sync Horizon contacts. After connecting, choose a calendar name, target calendar, and contact groups. The first contact sync can take hours. If Google stops working, disconnect and reconnect. This is not the same as login MFA.
Facebook is optional Login with Facebook and does not sync calendar or contacts. PayPal is for payments when enabled for your account. Third-party developer access lists apps you authorized; revoke any you no longer want.
Connecting some services must be done in a regular web browser, not the mobile app. Simulation sessions usually cannot change connections.
Security
Security is where you verify phones, strengthen sign-in, and update login credentials.
On a computer, the same screen uses the wider layout.
Phone verification
Verify at least one phone number so Horizon can reach you for assignments and account security. On Security, choose Call or Text for a listed number in your country, enter the code you receive, and look for a Verified badge. Pending or incomplete states mean verification is not finished.
Phone verification uses a call or text one-time code to that number. It does not use the Notifications assignment Email-to-SMS carrier list. You can verify the real mobile or landline for your country; you do not need a United States number.
Some numbers validate successfully even when carrier name details are not returned. In those cases Call and Text verification still proceed. Certain forwarding or spoof-style carriers are blocked when the lookup identifies them (for example Google Voice).
Phone verification is often required before you can finish a required profile review. It is also used as an extra check when changing email or name.
If identity changes are temporarily restricted (for example after a name-change review), you can still verify a phone number already listed on Security. You cannot add or change numbers until the restriction ends.
Multi-factor authentication (MFA)
MFA is optional but recommended. Enable it and follow the authenticator-app setup. After MFA is on, sign-in and some identity changes ask for a one-time code. Use the in-product “How MFA works” help link for detailed steps.
Username or password
Change your login username or password from Security without leaving the profile page. After a password reset elsewhere, expect temporary identity locks described under Contact.
Payments and identity
Advanced identity verification is required only if you send payments through the payment center. It is separate from ordinary phone verification.
Use Start, Try again, or Verify again to launch the flow. A camera-capable device works best. Statuses include processing, completed, expired (renew periodically, often about every six months), failed, or needs more input. Results are also emailed.
If verification fails
Most failures are mismatches or unclear photos. Your profile first and last name must match the ID exactly, including legal first name. Nicknames like “Mike” instead of “Michael” often fail, so fix Contact and retry. City or state on your home address must also match the ID; update Addresses when needed.
Blurry photos, glare, cropped edges, expired IDs, unsupported document types, selfie mismatches, age requirements, declined consent, or an unsupported device or camera can also cause failure.
While verification is processing, do not resubmit the same package. If the provider is unavailable, wait and try later. If payments identity is not offered for your account, the page explains that it is unavailable. A shield or status icon near your name on Contact can reflect payment identity status.
Memberships
Memberships lists the organizations you belong to, with administrators and positions where shown.
On a computer, the same screen uses the wider layout.
You can Join another organization when that option is available. Leave permanently removes access and notifications from that organization, and you must type the confirmation word exactly (typically LEAVE). If a required profile review is incomplete, join and leave may stay blocked until you finish the review.
Add-on services
Optional paid features, such as premium SMS, may appear here as they become available. A “Coming soon” state means the catalog is not ready yet. Check back later.
Terms and privacy agreements
Before saving some profile changes, you may need to accept the Terms and Conditions and Privacy Policy. Open each linked document and finish reading as prompted so the agreement checkboxes unlock. Saves fail until required agreements are accepted.
When an administrator is simulating you
Administrators can open a member’s profile while simulating that person. A banner identifies whose profile is open, and changes may notify the real user. Sensitive bank and tax values stay hidden. Many identity, connection, and credential actions remain editable only by the account holder.
Troubleshooting
If something is not working, start with the message on the page, then try the matching idea below.
Cannot confirm a profile review: Complete the incomplete list, verify a phone on Security, open each required section, then confirm again. If identity changes are restricted, you can still verify a number already listed on Security.
Name, email, or phone will not save: Finish any verification prompt, wait out a cool-down if one applies, and change only one identity type at a time.
Pending email banner: Confirm from the email message, or cancel the pending change from the banner.
Duplicate phone error: Clear the extra matching number, leave the field, then save.
Phone Call or Text verify fails: Keep any support reference code from the message. Security verify is separate from the Notifications assignment carrier setting. Refresh and retry if the page expired. Use your real number for your country.
Address will not save: Fix highlighted fields, run Verify address, and make sure country matches postal format.
Map empty or pin wrong: Save a valid address, drag the pin, and save again if prompted.
Test text fails: Save Notifications and Contact first, then send the test.
Assignment texts do not arrive on Verizon, AT&T, or T-Mobile: Those carriers discontinued free Email-to-SMS. Use the Horizon WebRef mobile app for push notifications. Paid Premium SMS is coming soon under Add-on services.
U.S. Soccer ID will not link: See How to link your U.S. Soccer ID for Find, Refresh, and Unlink steps. Confirm the 16-digit ID, or use Find my U.S. Soccer ID after your profile email and date of birth match the Learning Center.
Google sync broken: Disconnect and reconnect Google, then reopen Google settings.
Payment identity failed: Align Contact and Addresses with your ID, retake clear photos, then try again.
Page expired: Refresh or sign in again.
If you still see the older layout
On a computer or laptop, the older legacy layout stays until you choose Try the New Horizon Experience from the banner or your account menu. That older Personal Profile is one long form without Overview tiles or a profile-area sidebar. Many of the same fields exist there. Use the English words you see. Until that older layout is retired, this note is the place that describes it.
The U.S. Soccer card is only in New Horizon. Phone verification, Connections, and some security steps can look different on the older form. The carrier warning for Verizon, AT&T, or T-Mobile appears on the Text Messaging tab there and does not include View Premium SMS. Open the same page from the account menu or Administrative Forms when that is how your role reaches it.